At a Glance
- Tasks: Join our Dundee East Team to help allocate homes and resolve tenant issues.
- Company: Hillcrest Homes, a charitable Social Landlord dedicated to affordable housing.
- Benefits: Enjoy generous leave, pension options, employee discounts, and wellbeing support.
- Other info: Temporary role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: CIH Level 4 Certificate in Housing and customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Salary: £12,991.20 to £14,580.94 per annum plus company benefits
Contractual hours: 12 Part Time
Dundee
Temporary for 12 months
Hillcrest Homes is recruiting for a Housing Officer in our Dundee East Team.
About the Department
Hillcrest Homes is a registered charitable Social Landlord with properties across Angus, Dundee, Edinburgh, Fife, Perth and Kinross, Aberdeen and Aberdeenshire. Our aim is to provide good quality affordable homes across all our areas of operation.
About the Role
In the role of Housing Officer, you will:
- Contribute as a member of the Dundee East Housing Team carrying out a hybrid role on site, in our Tom Johnston Road Dundee office and at home
- Work alongside our Housing Assistants to allocate our properties to housing applicants from the Common Housing Register
- Carry out viewings and lettings, ensuring the Tenancy Agreement is fully explained
- Investigate and resolve any neighbour anti-social behaviour complaints
- Work with our Income Management Team to effectively manage rent arrears cases
- Work with our Tenancy Services Teams to contribute to tenancy sustainment
- Participate in reviews of policies and procedures and recommend improvements where required
About You
You will:
- Be qualified to Chartered Institute of Housing (CIH) Level 4 Certificate in Housing (SCQF Level 7)
- Have previous experience of working in the housing sector or a similar setting
- Have excellent customer service skills
- Be enthusiastic, confident, reliable and highly motivated
- Have excellent IT skills and the ability to learn new systems quickly
About the Benefits
Our people are our greatest asset, and alongside a rewarding career, you will have access to a wide range of benefits including generous annual leave, pension scheme options, employee discounts and wellbeing support.
We acknowledge that AI can support applications, but we ask that yours reflects your true self. By applying, you confirm that all information is accurate and represents your own knowledge, skills and experience.
Sponsorship – Please note that Hillcrest Homes do not hold a licence to sponsor any visa applications at present.
Hillcrest are committed to safeguarding and promoting the welfare of all the people we support. All roles are subject to thorough pre-employment checks including references, and a Disclosure Scotland check or PVG (Protecting Vulnerable Groups) check to ensure the safety and wellbeing of those we support. All employees are expected to uphold our values and adhere to safeguarding policies and standards throughout their work.
Housing Needs Officer (Temporary) in Dundee employer: Hillcrest Homes
Hillcrest Homes is an exceptional employer, dedicated to creating sustainable homes and positive futures for our communities. With a strong focus on employee well-being, we offer generous benefits such as 32 days of annual leave, family-friendly policies, and an enhanced health care package. Our collaborative work culture fosters innovation and continuous improvement, providing ample opportunities for professional growth within the finance team and beyond.
