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- Tasks: Handle customer queries and complaints via phone and email in a dynamic team.
- Company: Leading home improvement company based in Nottingham with a vibrant culture.
- Benefits: Free parking, health care package, and opportunities for personal development.
- Why this job: Join a fast-paced environment and make a real difference in customer satisfaction.
- Qualifications: Enthusiastic team player with excellent communication skills.
- Other info: Great opportunity for growth in a supportive contact centre team.
The predicted salary is between 28800 - 43200 £ per year.
A leading home improvement company based in Nottingham is seeking a Customer Care Professional to join their dynamic Contact Centre team. The successful candidate will handle customer queries and complaints via telephone and email.
Key responsibilities include:
- Liaising with various departments to resolve issues
- Processing payments
- Negotiating discounts
Benefits include:
- Free parking
- A health care package
This role is ideal for enthusiastic team players who excel in fast-paced environments and value personal development.
Nottingham-Based Customer Care Specialist employer: Hillarys
Contact Detail:
Hillarys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nottingham-Based Customer Care Specialist
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Nottingham-Based Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer care experience and any relevant skills. We want to see how you can bring your unique flair to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer care and how you can contribute to our fast-paced environment. Keep it friendly and professional!
Showcase Your Communication Skills: Since you'll be handling queries via phone and email, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect this skill.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Hillarys
✨Know the Company Inside Out
Before your interview, take some time to research the home improvement company. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Since you'll be handling customer queries and complaints, think about common scenarios you might face. Prepare responses that demonstrate your problem-solving skills and ability to remain calm under pressure. Practising these will give you confidence during the interview.
✨Showcase Your Team Spirit
As this role is ideal for enthusiastic team players, be ready to share examples of how you've worked well in a team before. Highlight any experiences where you collaborated with others to resolve issues or improve processes, as this will resonate with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
