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For Companies At a Glance
- Tasks: Ensure accurate order processing and resolve queries for smooth delivery.
- Company: Join a dynamic distribution team focused on efficiency and teamwork.
- Benefits: Inclusive workplace, competitive salary, and opportunities for growth.
- Why this job: Be part of a vital role that keeps operations running smoothly.
- Qualifications: Experience in office roles, strong communication, and problem-solving skills.
- Other info: Supportive environment with a focus on continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
We are looking for a proactive and detail-oriented Customer Service Administrator to join our Distribution Department. In this role, you will play a key part in ensuring all orders are processed accurately, invoicing is completed, and queries are resolved promptly. You will liaise with internal teams, external vendors, and delivery drivers to maintain a smooth and efficient delivery process for our van network.
Key Responsibilities
- Ensure all orders are invoiced and dispatched accurately.
- Respond to queries via phone, email, and face-to-face, ensuring resolution within SLA.
- Communicate daily with internal teams and third-party vendors to maintain operational efficiency.
- Create and maintain reports to monitor departmental volumes and identify areas for improvement.
- Maintain accurate spreadsheets and Google Docs for data tracking, including shutter movement and external storage.
- Support the Despatch Admin Supervisor in achieving departmental KPIs.
- Authorise release of remade products and uphold quality standards.
- Assist with external storage operations and maintain best practice agreements.
- Promote continuous improvement and ensure compliance with Health & Safety policies.
Skills & Experience Required
- Previous experience in a similar office-based role.
- Strong communication skills with the ability to liaise at all levels.
- Proficient in MS Office (Excel and Word); SAP knowledge desirable.
- Ability to analyse data and produce reports.
- Problem-solving skills with the ability to work under tight deadlines.
What We’re Looking For
- A team player with excellent organisational skills.
- Someone who understands the importance of meeting daily deadlines in a distribution environment.
- A proactive individual who can identify issues and implement solutions quickly.
We understand that there is no 'one size fits all' approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please make us aware.
Despatch Administration Assistant in Nottingham employer: Hillarys
Contact Detail:
Hillarys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Despatch Administration Assistant in Nottingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various teams and vendors, being clear and confident in your responses is key. Try mock interviews with friends or family to sharpen those skills.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed data or reports in previous roles. This will demonstrate your ability to handle the responsibilities of the Despatch Administration Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team!
We think you need these skills to ace Despatch Administration Assistant in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer service and administration. We want to see how your skills match the role of Despatch Administration Assistant, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples from your past roles that demonstrate your problem-solving skills and ability to meet deadlines.
Show Off Your Communication Skills: Since this role involves liaising with various teams and vendors, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us know how you’ve successfully communicated in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hillarys
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Despatch Administration Assistant role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and vendors, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you successfully resolved queries or collaborated with others. This will highlight your ability to maintain operational efficiency.
✨Be Data Savvy
Brush up on your Excel skills and be ready to discuss how you've used data in previous roles. If you have experience creating reports or tracking data, share specific examples. This will show that you can handle the analytical aspects of the job and contribute to continuous improvement.
✨Emphasise Your Problem-Solving Abilities
Prepare to talk about times when you faced tight deadlines or unexpected challenges. Highlight how you identified issues and implemented solutions quickly. This will demonstrate your proactive nature and ability to thrive in a fast-paced distribution environment.
