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- Tasks: Join our team to handle customer queries and resolve issues via phone and email.
- Company: Hillarys is a vibrant company focused on customer satisfaction and personal development.
- Benefits: Enjoy free parking, health benefits, lifestyle perks, and generous staff discounts.
- Why this job: Be part of a fun, fast-paced environment where your ideas are valued and you can grow.
- Qualifications: Experience in customer service is essential; great communication skills are a must.
- Other info: We promote an inclusive workplace and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We’re looking for six Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office.
You’ll need to be an enthusiastic and driven team player with experience in a customer focused role, as you’ll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network. As a Customer Care Professional, you’ll need great communication skills as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.
Personal development is a key part of what we do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.
Customer Care Professional Key Responsibilities- Objection / complaint handling in a professional and respectful manner at all times.
- Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion.
- Liaising with field-based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers' properties.
- Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale.
- Process compensation, credits and negotiate discounts with customers in line with company guidelines.
- Take payments in line with PCI compliance.
We love new ideas here at Hillarys - Our Hillarys Ideas Programme will inspire you to identify and generate fresh ideas to delight our customers and our team. Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.
We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate.
Everyone who applies will receive a response.
Customer Care Professionals employer: Hillarys
Contact Detail:
Hillarys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professionals
✨Tip Number 1
Familiarise yourself with the company culture at Hillarys. They value personal development and inclusivity, so be prepared to discuss how you can contribute to a positive team environment and your own growth during the interview.
✨Tip Number 2
Brush up on your complaint handling skills. Since you'll be dealing with customer queries and complaints, think of examples from your past experiences where you successfully resolved issues while maintaining professionalism.
✨Tip Number 3
Showcase your communication skills. Practice articulating your thoughts clearly and confidently, as effective communication is key in liaising with both customers and internal teams.
✨Tip Number 4
Be ready to demonstrate your decision-making abilities. Prepare scenarios where you had to negotiate or make quick decisions, especially in customer service contexts, to highlight your capability to handle similar situations at Hillarys.
We think you need these skills to ace Customer Care Professionals
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles, especially in retail or contact centres. Use specific examples that demonstrate your communication skills and ability to handle complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your team player attitude and how you can contribute to the dynamic environment at Hillarys.
Highlight Decision-Making Skills: In your application, emphasise your decision-making abilities, particularly in negotiating discounts and resolving customer issues. Provide examples of past experiences where you successfully handled similar situations.
Showcase Personal Development: Mention your commitment to personal development in your application. Discuss any relevant training or initiatives you've undertaken to improve your customer service skills, aligning with Hillarys' focus on growth.
How to prepare for a job interview at Hillarys
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer-focused roles. Be ready to share specific examples of how you've handled customer queries, complaints, or difficult situations effectively.
✨Demonstrate Teamwork
Since the role requires working as part of a team, be prepared to discuss how you collaborate with others. Share instances where you contributed to a team goal or supported colleagues in achieving success.
✨Prepare for Decision-Making Scenarios
Expect questions that assess your decision-making skills, especially regarding negotiating discounts or resolving complaints. Think of examples where you had to make quick decisions and how you approached those situations.
✨Emphasise Personal Development
Hillarys values personal development, so be ready to talk about your own growth plans. Discuss any training or skills you wish to develop further and how you take ownership of your learning.