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- Tasks: Join a vibrant team to handle customer queries and resolve issues.
- Company: Dynamic company based in Nottingham with a focus on personal development.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fast-paced environment with a focus on teamwork and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We are looking for a Customer Care Professional to join our vibrant Contact Centre team, based at our Nottingham Head Office.
You will need to be an enthusiastic and driven team player with experience in a customer focused role, as you will be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network.
As a Customer Care Professional, you will need great communication skills as you will be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you will be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.
Personal development is a key part of what we do here, so you will need to take ownership of your own personal development plan, in addition to being part of a dynamic team.
Key Responsibilities:- Objection / complaint handling in a professional and respectful manner at all times.
- Liaising with internal departments to investigate and resolve customer order issues.
- Negotiating discounts in line with company guidelines.
- Experience in a customer focused role within retail or a contact centre.
- Strong communication skills and the ability to liaise with internal departments and field teams.
- Ability to handle complaints professionally and respectfully.
- Willingness to take ownership of personal development.
- Based at Nottingham Head Office and able to work as part of a dynamic team.
Customer Care Professionals in Nottingham employer: Hillarys HR
Contact Detail:
Hillarys HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Professionals in Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer care experience.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you handle customer queries and complaints. Use specific examples from your past roles to illustrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and keep you on their radar.
We think you need these skills to ace Customer Care Professionals in Nottingham
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-focused roles, whether in retail or a contact centre. We want to see how you've handled queries and complaints, so share specific examples that showcase your skills!
Communicate Clearly: Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts well. We appreciate a good communicator, so let your writing reflect that!
Demonstrate Team Spirit: We're all about teamwork here at StudySmarter! Mention any experiences where you worked collaboratively with others to solve problems or improve processes. Show us that you can thrive in a dynamic team environment.
Take Ownership of Your Development: We value personal development, so don’t forget to mention your willingness to learn and grow. Share any personal development plans or goals you have, and how you plan to take ownership of your growth within the company.
How to prepare for a job interview at Hillarys HR
✨Know Your Customer Care Basics
Brush up on your customer service skills and be ready to share specific examples from your past experiences. Think about times when you successfully handled complaints or resolved issues, as these will show your ability to thrive in a fast-paced environment.
✨Show Off Your Communication Skills
Since communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable discussing how you would liaise with internal departments and handle customer queries.
✨Demonstrate Team Spirit
Be prepared to discuss how you work within a team. Share examples of how you've collaborated with others in previous roles, especially in a retail or contact centre setting. This will highlight your enthusiasm for being part of a dynamic team.
✨Prepare for Decision-Making Scenarios
Think about situations where you had to make decisions, especially regarding discounts or resolving customer issues. Be ready to explain your thought process and how you ensured that your decisions aligned with company guidelines while maintaining professionalism.
