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- Tasks: Ensure accurate order processing and resolve queries for smooth deliveries.
- Company: Join a dynamic team at a leading distribution centre in Nottingham.
- Benefits: Inclusive workplace, competitive salary, and opportunities for growth.
- Why this job: Be part of a proactive team making a real impact in logistics.
- Qualifications: Experience in office roles, strong communication, and MS Office skills.
- Other info: Supportive environment with a focus on continuous improvement.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a proactive and detail-oriented Customer Service Administrator to join our Distribution Department at our Glaisdale site in Nottingham. In this role, you will play a key part in ensuring all orders are processed accurately, invoicing is completed, and queries are resolved promptly. You will liaise with internal teams, external vendors, and delivery drivers to maintain a smooth and efficient delivery process for our van network.
Key Responsibilities
- Ensure all orders are invoiced and dispatched accurately.
- Respond to queries via phone, email, and face‑to‑face, ensuring resolution within SLA.
- Communicate daily with internal teams and third‑party vendors to maintain operational efficiency.
- Create and maintain reports to monitor departmental volumes and identify areas for improvement.
- Maintain accurate spreadsheets and Google Docs for data tracking, including shutter movement and external storage.
- Support the Despatch Admin Supervisor in achieving departmental KPIs.
- Authorise release of remade products and uphold quality standards.
- Assist with external storage operations and maintain best practice agreements.
- Promote continuous improvement and ensure compliance with Health & Safety policies.
Skills & Experience Required
- Previous experience in a similar office‑based role.
- Strong communication skills with the ability to liaise at all levels.
- Proficient in MS Office (Excel and Word); SAP knowledge desirable.
- Ability to analyse data and produce reports.
- Problem‑solving skills with the ability to work under tight deadlines.
What We’re Looking For
- A team player with excellent organisational skills.
- Someone who understands the importance of meeting daily deadlines in a distribution environment.
- A proactive individual who can identify issues and implement solutions quickly.
We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please make us aware. Everyone who applies will receive a response.
Despatch Administrator in Nottingham employer: Hillarys Blinds Limited
Contact Detail:
Hillarys Blinds Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Despatch Administrator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Whether it's over the phone or face-to-face, being able to articulate your thoughts clearly is key. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Despatch Administrator in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Despatch Administrator role. We want to see how your skills align with our needs, so don’t be shy about showcasing your previous office-based roles and any experience with invoicing or order processing.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your strong communication skills and problem-solving abilities, and give us examples of how you've met deadlines in past roles.
Showcase Your Tech Skills: Since proficiency in MS Office and data analysis is key, make sure to mention any relevant software experience. If you’ve worked with Excel or SAP, let us know how you’ve used these tools to improve efficiency or track data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Hillarys Blinds Limited
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Despatch Administrator. Brush up on your knowledge of order processing, invoicing, and how to handle queries efficiently. Familiarise yourself with common software like MS Office and any relevant systems they might use.
✨Show Off Your Communication Skills
Since this role involves liaising with various teams and vendors, be prepared to demonstrate your strong communication skills. Think of examples where you've successfully resolved issues or improved processes through effective communication. This will show that you can thrive in a busy distribution environment.
✨Be Data Savvy
Highlight your ability to analyse data and produce reports. Bring examples of how you've used spreadsheets or other tools to track performance or improve efficiency in previous roles. This will show that you're not just detail-oriented but also proactive in identifying areas for improvement.
✨Emphasise Teamwork and Proactivity
This role requires a team player who can work under tight deadlines. Share specific instances where you've collaborated with others to meet goals or overcome challenges. Also, mention times when you've taken the initiative to solve problems before they escalated, showcasing your proactive nature.