Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling queries and scheduling appointments.
- Company: Join a vibrant Contact Centre team focused on customer satisfaction.
- Benefits: Enjoy flexible shifts, comprehensive training, and a fantastic benefits package.
- Why this job: Kickstart your career in a fast-paced environment with clear progression opportunities.
- Qualifications: Strong communication skills and a willingness to learn are key.
- Other info: Inclusive workplace where everyone is valued and supported.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an enthusiastic and customer-focused individual to join our dynamic Contact Centre team as Business Generation Associate. In this fast-paced role, you will be the first point of contact for both new and existing customers, handling a variety of queries and appointment requests through multiple communication channels. You will play a key role in scheduling appointments, providing excellent service, and supporting our advisors by ensuring their schedules are efficiently coordinated.
Key Responsibilities:
- Act as the first point of contact for new and existing customers via telephone, email, and online requests.
- Handle both inbound and outbound calls in a professional, timely, and efficient manner.
- Coordinate and schedule appointments between customers and field advisors, ensuring accuracy and availability alignment.
- Respond to cancellations and rescheduling requests, ensuring excellent service continuity.
- Use effective questioning to understand customer requirements and match them with appropriate services.
- Ensure all interactions comply with company quality standards and General Data Protection Regulations (GDPR).
- Maintain accurate records of customer interactions and appointments using internal systems.
- Meet individual and team-based Key Performance Indicators (KPIs).
- Support customer engagement by promoting services, products, and current promotions where appropriate.
- Follow company procedures for handling escalated issues, complaints, cancellations, and rebooking.
- Outbound call customers as required to confirm or reschedule appointments.
- Collaborate with internal teams to ensure seamless customer service delivery.
- Attend regular training and development sessions to enhance knowledge and performance.
What we are looking for:
- Excellent telephone manner with strong communication skills.
- Minimum of GCSE (or equivalent) level education.
- Ability to work independently with minimal supervision.
- Strong time management and organisational skills; able to prioritise workload and meet deadlines.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Previous experience in a customer service or contact centre environment (desirable but not essential).
- Experience with SAP or CRM systems (desirable but not essential).
- Willingness to attend training sessions and actively participate in ongoing development.
- Ability to respond positively to performance feedback and appraisals.
What We Offer:
- Permanent, full-time role in a supportive and engaging team environment.
- Flexible working shifts between 9am and 7pm, across weekdays and weekends.
- Comprehensive training and development opportunities.
- Opportunity to work in a fast-paced, customer-focused setting with clear progression path.
You can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount. We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate. Everyone who applies will receive a response.
Customer Service Associate employer: Hillarys Blinds Limited
Contact Detail:
Hillarys Blinds Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experiences where you've excelled in customer service. Highlight your communication skills and how you’ve handled challenging situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest!
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences. We love seeing how your background aligns with what we're looking for in a Customer Service Associate.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This reflects the way you would interact with our customers!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hillarys Blinds Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Associate. Familiarise yourself with handling customer queries, scheduling appointments, and using communication channels like phone and email. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice your telephone manner and how you articulate your thoughts. You could even role-play common customer scenarios with a friend or family member. This will prepare you to handle queries effectively and demonstrate your ability to engage with customers.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Think of examples from your past experiences where you successfully coordinated schedules or handled multiple requests at once. This will highlight your organisational skills, which are crucial for ensuring smooth appointment scheduling.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and training opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to learn more about their approach to customer service.
