At a Glance
- Tasks: Handle customer queries and complaints via phone and email in a dynamic team.
- Company: Join Hillarys, a vibrant company focused on customer satisfaction and personal development.
- Benefits: Enjoy free parking, health benefits, lifestyle perks, and generous staff discounts.
- Other info: We embrace diversity and provide an inclusive workplace for all.
- Why this job: Be part of a fun, fast-paced environment where your ideas are valued and you can grow.
- Qualifications: Experience in customer service roles is essential; great communication skills are a must.
The predicted salary is between 24000 - 36000 £ per year.
Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We’re looking for Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office.
You’ll need to be an enthusiastic and driven team player with experience in a customer focused role, as you’ll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network.
As a Customer Care Professional, you’ll need great communication skills as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.
Personal development is a key part of what we do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.
Customer Care Professional key responsibilities
- Objection / complaint handling in a professional and respectful manner at all times.
- Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion.
- Liaising with field-based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties
- Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale.
- Process compensation, credits and negotiate discounts with customers in line with company guidelines.
- Take payments in line with PCI compliance.
Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.
We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate.
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Customer Care Professionals employer: Hillarys Blinds Limited
Hillarys Blinds Limited is an excellent employer located in Nottingham, offering a dynamic work environment where teamwork and quality are at the forefront. With a commitment to employee development and a positive culture that values every contribution, this role as a Dispatch Operative not only provides permanent employment but also the chance to grow within the company. Join us to be part of a supportive team that thrives on collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Professionals
✨Tip Number 1
Familiarise yourself with common customer care scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview, showing that you're ready to tackle real-life challenges.
✨Tip Number 2
Brush up on your communication skills, especially in a team setting. Practice articulating your thoughts clearly and concisely, as this will be crucial when liaising with both customers and internal departments.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your answers with our ethos, making you a more attractive candidate.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully handled complaints or resolved issues. Being able to share specific instances will showcase your ability to manage customer expectations and maintain professionalism.
We think you need these skills to ace Customer Care Professionals
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer-focused roles, particularly in retail or contact centres. Use specific examples that demonstrate your communication skills and ability to handle complaints professionally.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your team player mentality and provide examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills:In your application, emphasise skills such as decision-making, negotiation, and complaint handling. These are crucial for the Customer Care Professional role and should be clearly articulated.
Showcase Personal Development:Mention any personal development plans or initiatives you have undertaken in previous roles. This aligns with the company's focus on personal growth and shows your commitment to continuous improvement.
How to prepare for a job interview at Hillarys Blinds Limited
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer-focused roles, whether in retail or a contact centre. Be prepared to share specific examples of how you've successfully handled customer queries and complaints.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various teams and customers, practice articulating your thoughts clearly. Use examples that showcase your ability to communicate effectively, both verbally and in writing.
✨Prepare for Decision-Making Scenarios
Think about situations where you had to make decisions under pressure, especially regarding discounts or resolving complaints. Be ready to discuss your thought process and how you reached your conclusions.
✨Emphasise Teamwork and Adaptability
As a Customer Care Professional, being a team player is crucial. Share experiences that demonstrate your ability to work collaboratively in a fast-paced environment and how you adapt to changing situations.
