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- Tasks: Handle customer queries and manage complaints in a lively Contact Centre.
- Company: Leading home improvement company with a vibrant team culture.
- Benefits: Free car parking, healthcare package, and personal development opportunities.
- Why this job: Join a fast-paced team and grow your career in customer care.
- Qualifications: Experience in a customer-focused role and strong communication skills.
- Other info: Great opportunity for teamwork and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading home improvement company in the United Kingdom seeks a Customer Care Professional to join their lively Contact Centre team. The role requires excellent communication skills as you will handle customer queries and liaise with various internal departments.
Responsibilities include:
- Managing complaints
- Negotiating discounts
- Organising service calls
This position offers personal development opportunities and a fantastic range of benefits including free car parking and a healthcare package. The ideal candidate should have experience in a customer-focused role and be a team player.
Customer Care Pro — Fast-Paced Team & Growth Opportunities in Carlton employer: Hillarys Blinds Limited
Contact Detail:
Hillarys Blinds Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Pro — Fast-Paced Team & Growth Opportunities in Carlton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member. This will help you feel more confident when discussing your experience in a fast-paced environment.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've successfully managed complaints or negotiated solutions. We want to see how you can bring that experience to our lively Contact Centre team.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about personal development opportunities and the team dynamics. It shows you're genuinely interested and helps you decide if it's the right fit for you.
We think you need these skills to ace Customer Care Pro — Fast-Paced Team & Growth Opportunities in Carlton
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about handling customer queries, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and internal teams.
Tailor Your Experience: We want to see how your previous experience aligns with the Customer Care Pro role. Don’t just list your past jobs; explain how they’ve prepared you for this position. Focus on customer-focused roles and any relevant achievements that showcase your ability to manage complaints and negotiate.
Be a Team Player: This role is all about collaboration, so let us know how you work well in a team. Share examples of how you've contributed to team success in the past, whether it’s through problem-solving or supporting colleagues during busy times.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information we need to assess your application quickly!
How to prepare for a job interview at Hillarys Blinds Limited
✨Know the Company Inside Out
Before your interview, take some time to research the home improvement company. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Care Professional, communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Team Spirit
Since the role requires working closely with various internal departments, be ready to discuss how you've collaborated with others in previous roles. Highlight any specific instances where teamwork led to successful outcomes, as this will resonate well with the interviewers.
✨Prepare for Role-Specific Questions
Expect questions about managing complaints and negotiating discounts. Think of situations where you’ve had to navigate difficult conversations with customers. Being prepared with concrete examples will help you stand out as a candidate who can handle the fast-paced environment of the Contact Centre.
