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- Tasks: Manage and optimise the LMS, ensuring a seamless learning experience for users.
- Company: Join Hill Robinson, a leader in yacht management with a global presence and expert team.
- Benefits: Enjoy an attractive remuneration package, employee support, travel cover, and accident cover.
- Other info: This is an entry-level, full-time role perfect for high school and college students.
- Why this job: Be part of a dynamic team that shapes the future of learning in the superyacht industry.
- Qualifications: Experience with LMS administration, strong communication skills, and a knack for problem-solving required.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As the leading Yacht Management company, Hill Robinson operates at the heart of the global superyacht industry, ensuring the smooth sailing of some of the world’s most luxurious and complex vessels. With offices spanning the globe, we don’t just manage yachts—we deliver unparalleled expertise, innovation, and excellence across every aspect of yacht, aviation, and estate management.
Our powerhouse team of over 250 professionals are the driving force behind our success. From Charter Management and Yacht Operations to Crew Placement and Technical Services, we offer a full-spectrum service that keeps some of the world’s finest assets running at their best.
Our Academy offers over 7000 courses to the Industry and beyond and is an integral part of our global business.
Overall Purpose
The Learning Management Systems (LMS) Administrator is a pivotal role within the Hill Robinson Academy, responsible for the strategic management and optimisation of our learning platform, with a primary focus on Cornerstone OnDemand. This role supports both internal training and the delivery of Academy Online as a commercial product to external clients, making it central to a key business stream. The successful candidate will work closely with the Head of Academy and stakeholders across the business to ensure the LMS delivers a seamless, engaging, and high-quality learning experience. Key responsibilities include managing client communications via the Academy inbox, responding to queries professionally and promptly, maintaining accurate records for crew and staff, and creating polished monthly and quarterly reports that provide insights into usage, engagement, and performance. By ensuring system integrity, coordinating content, and providing user support, the LMS Administrator will contribute directly to the growth and success of the Academy as both an internal resource and an external revenue-generating service.
Cornerstone OnDemand Administration
- Manage and maintain the Cornerstone OnDemand LMS, ensuring it remains up-to-date, user-friendly, and aligned with Hill Robinson’s training goals; Maintain the integrity of permission structures and confidentiality protocols; Create and manage user accounts, groups, and permissions to ensure appropriate access to learning content; Upload, organise, and update learning materials, courses, and modules; Monitor and troubleshoot technical issues, liaising with Cornerstone OnDemand support when necessary.
LMS Content Coordination
- Collaborate with subject matter experts and content creators to curate and develop engaging, relevant online training content.
- Schedule and deploy training materials and learning initiatives through the LMS.
- Coordinate communication plans to support learning rollouts.
- Conduct regular quality checks to ensure content accuracy, functionality, and alignment with learning objectives.
- Provide technical support to employees, managers, and external clients, ensuring prompt resolution of LMS-related issues.
- Deliver training sessions and workshops to educate users on LMS functionality.
- Act as the primary point of contact for LMS queries and communicate system updates to stakeholders.
- Onboard new clients and delegates, ensuring a seamless and professional user experience.
User Support and Training
- Provide technical support to employees, managers, and external clients, ensuring prompt resolution of LMS-related issues.
- Deliver training sessions and workshops to educate users on LMS functionality.
- Act as the primary point of contact for LMS queries and communicate system updates to stakeholders.
- Onboard new clients and delegates, ensuring a seamless and professional user experience.
Client Communication and Record Management
- Manage the Academy inbox, responding to internal and external client queries in a timely and professional manner.
- Maintain accurate and up-to-date records for crew and staff training activities.
- Ensure client interactions are logged and followed up appropriately to support service excellence and business development.
Essential Criteria
- Proven experience in administering and coordinating learning management systems, with specific expertise in Cornerstone OnDemand desirable.
- Solid understanding of e-learning principles, instructional design, and adult learning methodologies.
- Strong technical aptitude and problem-solving skills, with the ability to troubleshoot LMS issues effectively.
- Excellent organisational skills and attention to detail to manage content, schedules, user accounts, and reporting.
- Strong communication and interpersonal skills to support and train users across the organisation and respond professionally to client queries.
- Experience in managing client communications via shared inboxes and maintaining accurate training records for crew and staff.
What’s on offer?
- Attractive Remuneration Package
- Employee Support Programme
- Travel Cover
- Accident Cover
- Academy Learning
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Education and Training
- Maritime Transportation
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LMS Administrator employer: Hill Robinson
Contact Detail:
Hill Robinson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LMS Administrator
✨Tip Number 1
Familiarise yourself with Cornerstone OnDemand, as it's a key part of the role. Explore online resources, tutorials, and forums to understand its features and functionalities better.
✨Tip Number 2
Network with professionals in the e-learning and LMS space. Join relevant LinkedIn groups or attend webinars to connect with others who might share insights about the industry and the specific challenges faced by LMS Administrators.
✨Tip Number 3
Prepare to discuss your experience with client communication and record management. Think of examples where you've successfully managed queries or maintained training records, as these skills are crucial for the role.
✨Tip Number 4
Showcase your understanding of adult learning principles and instructional design during interviews. Be ready to explain how you would apply these concepts to enhance the learning experience on the LMS.
We think you need these skills to ace LMS Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing learning management systems, particularly with Cornerstone OnDemand. Emphasise any previous roles where you coordinated training content or provided user support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Hill Robinson's Academy that resonate with you, and explain how your skills align with their needs, especially in e-learning and client communication.
Showcase Technical Skills: Detail your technical aptitude in your application. Include examples of how you've successfully troubleshot LMS issues or managed user accounts, as these are crucial for the LMS Administrator role.
Highlight Communication Abilities: Since the role involves managing client communications, provide examples of how you've effectively handled queries in previous positions. This could include managing shared inboxes or maintaining accurate records for training activities.
How to prepare for a job interview at Hill Robinson
✨Know Your LMS Inside Out
Make sure you have a solid understanding of Cornerstone OnDemand and its functionalities. Familiarise yourself with common issues and solutions, as well as the latest updates to the platform. This will show your technical aptitude and readiness for the role.
✨Demonstrate Communication Skills
Since client communication is key in this role, prepare examples of how you've effectively managed client queries in the past. Highlight your ability to respond professionally and promptly, as well as your experience in maintaining accurate records.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities, especially when coordinating content and schedules. Provide specific examples of how you've maintained attention to detail in previous roles, particularly in record-keeping and reporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to troubleshoot LMS issues. Think of scenarios where you've had to resolve technical problems or improve user experiences, and be prepared to explain your thought process and actions.