Resident Liaison Officer / Administrator

Resident Liaison Officer / Administrator

Location: London, E1

Salary: Up to £36,000 per annum

Sector: Construction / High-Rise Residential / Resident Liaison / Administration

Employment Type: Full-time

Working Arrangement: Site-based

The Opportunity

Hill McGlynn are currently working with an established construction contractor who are looking to appoint an experienced Resident Liaison Officer / Administrator to join their team on a live high‑rise residential construction site in London, E1.

This is an excellent opportunity for an organised, professional and personable individual with strong administration skills and the confidence to communicate effectively with residents, tenants and members of the public.

The successful candidate will act as a key point of contact between residents and the construction team, ensuring clear communication regarding ongoing works while providing essential administrative support to the site management team.

As the position is based on a live construction site within a residential environment, the ability to manage resident expectations, respond to enquiries and maintain positive relationships is particularly important.

Previous administration experience and strong communication skills when dealing with tenants, residents and members of the public are essential. Construction industry knowledge would be advantageous.

The Role

As Resident Liaison Officer / Administrator, you will support the day‑to‑day administration of the project while maintaining effective communication between residents, site teams and other stakeholders.

Key responsibilities will include:

• Acting as a key point of contact for residents and tenants regarding ongoing construction works.
• Providing general administrative support to the site management and project teams.
• Communicating planned works, access requirements and project updates to residents.
• Responding professionally to resident enquiries, concerns and complaints.
• Maintaining accurate resident communication records and project documentation.
• Coordinating appointments and access arrangements with residents and site teams.
• Preparing letters, notices, emails and other resident communications.
• Liaising with Site Managers, Project Managers and subcontractors regarding resident requirements.
• Supporting the resolution of resident complaints and ensuring issues are followed up.
• Maintaining spreadsheets, trackers, reports and general site administration.
• Attending resident meetings and supporting community engagement where required.
• Ensuring residents are kept informed of works affecting their properties or communal areas.

About You

We are looking for a highly organised and approachable individual who combines strong administrative ability with excellent communication and customer service skills.

You will ideally have:

• Previous administration experience with strong organisational skills - essential.
• Excellent communication skills and experience dealing with tenants, residents or members of the public - essential.
• Experience working as a Resident Liaison Officer, Administrator or in a similar customer‑facing role.
• Confidence handling resident enquiries, concerns and complaints professionally.
• Strong Microsoft Office skills, particularly Outlook, Word and Excel.
• Excellent written communication skills and attention to detail.
• The ability to manage multiple administrative tasks and prioritise workloads.
• A calm, professional and approachable manner when dealing with residents.
• Previous construction industry knowledge or experience would be advantageous.
• Experience within social housing, residential refurbishment or occupied properties would be beneficial.

What's on Offer?

• Salary up to £36,000 per annum, depending on experience.
• Full‑time, site‑based position in London, E1.
• Opportunity to work on a high‑rise residential construction project.