Resident Liaison Officer (RLO) in Kent

17th June, 2026

Resident Liaison Officer - Permanent Position
Location: Stevenage
Salary: £30,000 per annum
Hill McGlynn is delighted to be recruiting on behalf of a valued client for an experienced Resident Liaison Officer (RLO) to join a residential cladding project based in Stevenage. This is a fantastic opportunity to secure a permanent role with a reputable contractor delivering essential remediation works within an occupied residential environment.
The Role:
As a Resident Liaison Officer, you will act as the key point of contact between residents, the site team, and project stakeholders. You will play a crucial role in ensuring clear communication, minimising disruption, and maintaining positive relationships throughout the lifecycle of the project.
Key Responsibilities:

• Build and maintain strong relationships with residents, addressing queries and concerns promptly and professionally
• Provide clear and regular updates on project progress, timelines, and upcoming works
• Coordinate access to properties where required for inspections and works
• Manage complaints and resolve issues efficiently, escalating where necessary
• Work closely with site management and subcontractors to ensure resident needs are considered
• Maintain accurate records of resident interactions and project communications
• Support community engagement initiatives and meetings

Requirements:

• Previous experience as a Resident Liaison Officer or in a similar customer-facing role within construction or social housing
• Experience working on cladding or external façade projects is highly desirable
• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Ability to manage challenging situations with empathy and professionalism
• Proficient in Microsoft Office
• Full UK driving licence (preferred)

What's on Offer:

• Competitive salary of £30,000
• Permanent, long-term opportunity
• Supportive and professional working environment
• Opportunity to work on a high-profile residential project

If you are a proactive and personable Resident Liaison Officer looking for your next opportunity, we would love to hear from you.
Apply today with Hill McGlynn to be considered for this exciting role.