At a Glance
- Tasks: Act as the main contact for residents, ensuring smooth communication during construction projects.
- Company: Join a well-established regional contractor known for quality and professionalism.
- Benefits: Long-term career development, supportive environment, and varied responsibilities.
- Other info: Opportunity to work on exciting projects in Brighton with a collaborative team.
- Why this job: Make a real difference by building positive relationships with residents and stakeholders.
- Qualifications: Experience in resident or customer liaison, strong communication skills, and a professional approach.
The predicted salary is between 31500 - 38500 £ per year.
Resident Liaison Officer - Regional Main Contractor
Location
Brighton, East Sussex
Projects
2 live projects
Employment Type
Full-time
The Opportunity
Hill Mc Glynn are currently working with a successful and well-established regional main contractor who are looking to appoint an experienced Resident Liaison Officer to support the delivery of two projects in Brighton.
Our client delivers a diverse range of construction projects across new build, design and build, and refurbishment, with a strong reputation for quality, professionalism and customer service.
This is an excellent opportunity for an experienced Resident Liaison Officer to join an established contractor and play a key role in maintaining positive relationships between the project teams, residents, clients and wider stakeholders.
The Role
As Resident Liaison Officer, you will act as a key point of contact for residents throughout the construction process, ensuring they are kept fully informed and supported while works are taking place.
You will be responsible for managing communication across two Brighton-based projects, working closely with site and project teams to minimise disruption and ensure residents receive a consistently high level of service.
Key Responsibilities Will Include
- Acting as the main point of contact for residents throughout the projects.
- Building and maintaining positive relationships with residents, clients and stakeholders.
- Keeping residents informed of upcoming works, programmes, access requirements and potential disruption.
- Providing clear and timely communication regarding project activities and progress.
- Carrying out regular resident visits and maintaining accurate records of communication.
- Responding professionally to resident enquiries, concerns and complaints.
- Working closely with Site Managers, Project Managers and the wider construction team to resolve issues.
- Managing resident expectations and ensuring concerns are escalated and addressed appropriately.
- Issuing newsletters, letters and other project communications as required.
- Supporting consultation meetings and resident engagement activities.
- Assisting with access arrangements where required. Monitoring resident feedback and ensuring relevant information is communicated to the project team.
- Ensuring all resident liaison activities are recorded and managed in accordance with company procedures.
About You
We are looking for a confident, approachable and highly organised Resident Liaison Officer with experience working within a construction or refurbishment environment.
- You Will Ideally Have
- Previous experience in a Resident Liaison, Tenant Liaison, Customer Liaison or similar role.
- Experience working within the construction, housing, refurbishment or property sectors.
- Excellent communication and interpersonal skills.
- The confidence to deal with residents, clients and stakeholders at all levels.
- Strong organisational and administrative skills.
- The ability to manage multiple projects and competing priorities.
- A professional, empathetic and solutions-focused approach.
- The ability to handle sensitive situations and complaints calmly and professionally.
- Good IT and written communication skills.
- A full UK driving licence is desirable due to the nature of the role.
What's on Offer?
- The opportunity to join a successful and established regional main contractor.
- Responsibility across two projects in Brighton.
- A varied role with significant interaction with residents, clients and project teams.
- A supportive and collaborative working environment.
- Long-term career development opportunities.
- The opportunity to play a key role in the successful delivery of refurbishment and construction projects.
- #J-18808-Ljbffr
Resident Liaison Officer in Brighton employer: Hill McGlynn Recruitment
Join a well-established construction company in Whitstable that values its employees and fosters a collaborative work culture. With competitive pay and ample career development opportunities, you will thrive in an environment that prioritises support and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Brighton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Hill McGlynn Recruitment, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Hill McGlynn Recruitment.
We think you need these skills to ace Resident Liaison Officer in Brighton
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Hill McGlynn Recruitment
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
