At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and support throughout the project.
- Company: Join a reputable contractor known for delivering essential residential projects.
- Benefits: Enjoy a competitive salary of £30,000 and a permanent role with growth potential.
- Other info: Supportive environment with opportunities for professional development.
- Why this job: Make a real difference in residents' lives while working on a high-profile project.
- Qualifications: Experience in customer-facing roles, especially in construction or social housing, is preferred.
The predicted salary is between 30000 - 30000 £ per year.
Hill McGlynn is delighted to be recruiting on behalf of a valued client for an experienced Resident Liaison Officer (RLO) to join a residential cladding project based in Stevenage. This is a fantastic opportunity to secure a permanent role with a reputable contractor delivering essential remediation works within an occupied residential environment.
The Role: As a Resident Liaison Officer, you will act as the key point of contact between residents, the site team, and project stakeholders. You will play a crucial role in ensuring clear communication, minimising disruption, and maintaining positive relationships throughout the lifecycle of the project.
Key Responsibilities:
- Build and maintain strong relationships with residents, addressing queries and concerns promptly and professionally
- Provide clear and regular updates on project progress, timelines, and upcoming works
- Coordinate access to properties where required for inspections and works
- Manage complaints and resolve issues efficiently, escalating where necessary
- Work closely with site management and subcontractors to ensure resident needs are considered
- Maintain accurate records of resident interactions and project communications
- Support community engagement initiatives and meetings
Requirements:
- Previous experience as a Resident Liaison Officer or in a similar customer-facing role within construction or social housing
- Experience working on cladding or external façade projects is highly desirable
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- Ability to manage challenging situations with empathy and professionalism
- Proficient in Microsoft Office
- Full UK driving licence (preferred)
What's on Offer:
- Competitive salary of £30,000
- Permanent, long-term opportunity
- Supportive and professional working environment
- Opportunity to work on a high-profile residential project
If you are a proactive and personable Resident Liaison Officer looking for your next opportunity, we would love to hear from you. Apply today with Hill McGlynn to be considered for this exciting role.
Resident Liaison Officer (RLO) employer: Hill Mcglynn Recruitment Limited
Hill McGlynn is an excellent employer, offering a supportive and professional working environment for Resident Liaison Officers in Stevenage. With a competitive salary of £30,000 and the opportunity to work on high-profile residential projects, employees can expect meaningful engagement with residents and stakeholders, fostering strong relationships and community involvement. The company prioritises employee growth and development, ensuring that team members are equipped to handle challenges with empathy and professionalism.
Contact Details:
Hill Mcglynn Recruitment Limited Recruitment Team
