Invoice Biller & Warranty Specialist

Description

Hill International Trucks, the tri-state area’s leading medium- and heavy-duty truck and trailer dealership, is currently looking for an invoice, billing and warranty specialist at our East Liverpool, OH. dealership.

RESPONSIBILITIES INCLUDE:

• Reviewing completed repair orders for items charged out (such as parts, outside purchases, lube, oil, and machine earning charges) prior to closing and billing.
• Assisting the Service Maintenance Department in answering telephone calls when necessary.
• Understanding and ensuring compliance with all International and vendor policies and procedures and ensuring proper documentation on all repair orders.
• Posting all sublet charges to applicable repair orders.
• Ensuring that items such as lubricants and grease are applied to repair order if applicable.
• Ensuring that machine earnings are collected at the correct percentage rate or flat charge.
• Reconciling excessive time if noted prior to closing repair order.
• Ensuring that all repairs are documented, technicians’ comments are descriptive and precise, and that the allotted time is noted prior to closing and billing.
• Closing repair orders.
• Collecting payment for repairs.
• Keeping abreast of all internal policy changes to maintain effectiveness in this role.
• Working closely with accounting office personnel regarding customer account changes, customer credits, rebilling issues and clearing the sublet accounts when necessary.
• Providing customer account change information to service staff as needed.
• Handling customer complaints with integrity and poise, and when necessary, referring dissatisfied customers to the appropriate individuals for resolution.
• Maintaining and filing all necessary documentation required by the Service Department.
• Posting all credits and charge backs in a timely manner
• Closing, coding, and electronically filing all warranty claims when required.
• Maintaining a professional appearance and a safe, clean work environment.
• Reporting technician time to payroll each pay period.
• Assisting the Service Maintenance Department in opening repair orders when needed.
• Completing all required training.

BENEFITS:

• Pay based on experience
• 401(k) + company 4% match
• Life & Health insurance
• Dental & Vision insurance
• Short Term Disability Insurance
• Paid time off (vacations and holidays).

PHYSICAL DEMANDS & WORK ENVIROMENT:

• Requires sitting for long periods.
• Primarily in an office environment.
• Requires bending/stooping/kneeling/crouching/reaching for short periods.
• Requires accurate, knowledgeable detailed work.
• Occasionally exposed to engine exhaust fumes.
• Occasionally exposed to loud noise.

SCHEDULE:

• Monday- Friday, 8am to 5pm with a 1-hour unpaid lunch.

PAY:

• $18.00-$22.00 per hour, based on exp. (BOE).

Requirements

REQUIREMENTS:

· At least one year of prior experience in a service billing or service writer position highly preferred.

· Invoicing & billing experience, at least 1 year (REQUIRED)

· Heavy duty truck or equipment experience (PREFERRED)

· Must be computer literate and familiar with programs such as Outlook and Excel.

· Ability to perform accurate, knowledgeable, detailed work.

· High school diploma (REQUIRED)

· Ability to pass background check and pre-employment drug screening (REQUIRED)

· Valid driver\’s license (REQUIRED)

Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

All qualified applicants will receive consideration for employment without regard to these factors.

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