At a Glance
- Tasks: Provide first-line IT support for over 900 users across multiple sites.
- Company: Join Hill, a 5-star housebuilder known for award-winning homes.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Exciting chance to learn new technologies and improve IT processes.
- Why this job: Be part of a dynamic team enhancing IT services in a modern environment.
- Qualifications: 1 year of experience in IT support and strong customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
Hill stands as an acclaimed 5-star housebuilder, distinguished for crafting exquisite and award-winning residences in various regions across the UK, such as London, East Anglia, the South East, and Oxford.
In our pursuit of excellence, we seek to expand our team with individuals who share our passion.
The primary focus of this role is to augment our existing IT department in providing robust support for a network encompassing over 900 users spread across four main offices and more than 80 project sites.
ICT Support Analyst
The ideal candidate will be confident providing first line support in a modern Microsoft 365 environment, with a strong customer service mindset and the ability to resolve common issues quickly, securely and professionally.
- Minimum 1 years’ experience in a 1st Line, Service Desk, IT Helpdesk or Technical Support role.
- Foundation supporting Windows 11 devices, Microsoft 365 apps, Outlook, Teams, One Drive
- Working knowledge of Microsoft 365 administration, Active Directory and Microsoft Entra ID for user, group and access management.
- Experience logging, prioritising, updating and resolving incidents and service requests through a ticketing system in line with agreed SLAs.
- Ability to diagnose and resolve common desktop, laptop, mobile, printer, network, VPN, Wi-Fi and application issues at first contact where possible.
- Awareness including MFA, password management, phishing awareness
- Ability to build, rebuild, configure and deploy devices for new starters, leavers, movers and replacement hardware.
- Support joiner, mover and leaver processes, ensuring equipment, accounts and permissions are prepared or removed accurately and on time.
- Provide remote and deskside support to internal users across offices, project sites and hybrid working locations.
- Attend project site offices when required to assist with IT setup, connectivity, equipment installation and user support.
- Escalate issues appropriately to 2nd Line, Infrastructure, Cyber Security or third-party suppliers, providing clear notes, evidence and troubleshooting steps already completed.
- Maintain accurate asset records, ticket updates, knowledge base articles and user-facing IT documentation.
- Communicate clearly and professionally with users at all levels, explaining technical issues in plain English.
- Work well as part of a team, contribute ideas for service improvement and support continuous improvement of the IT service desk.
- Manage multiple tasks at once, prioritise work effectively and stay calm under pressure.
- Demonstrate good judgement, attention to detail and a proactive approach to identifying recurring issues or potential risks.
- Basic understanding of networking concepts, including IP addressing, DNS, DHCP, VLANs, Wi-Fi and wired connectivity.
- Willingness to learn modern workplace technologies such as Microsoft Intune, Defender for Endpoint, Windows Autopilot, Power Shell and automation tools.
ICT Support Analyst in Waltham Abbey employer: Hill Group UK
At Hill, we are not just about managing construction sites; we are about leading them with purpose and integrity. As a Site Manager, you will thrive in a collaborative environment that prioritises safety, quality, and employee growth, supported by a robust career development framework. With competitive benefits like 26 days of holiday, healthcare cashback plans, and a culture that values ambition and impact, Hill is an excellent employer for those looking to make a meaningful contribution to building sustainable communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Support Analyst in Waltham Abbey
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hill Group UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hill Group UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hill Group UK!
✨Direct Apply to Hill Group UK
Let's not forget to apply directly through the Hill Group UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Support Analyst in Waltham Abbey
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hill Group UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hill Group UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hill Group UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
