At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across multiple sites.
- Company: Join Hill, a forward-thinking company making a real impact in communities.
- Benefits: Enjoy 26 days holiday, private healthcare, and continuous learning opportunities.
- Other info: Great career growth potential in a supportive and agile environment.
- Why this job: Be part of a dynamic team that values ambition, impact, and collaboration.
- Qualifications: 2 years in IT support, strong troubleshooting skills, and a willingness to learn.
As our ICT Technical Analyst, you’ll provide first and second-line support across Hill’s offices and more than 70 live sites. From troubleshooting devices to configuring PCs and supporting infrastructure projects, you’ll be the one our teams turn to when tech needs to work fast—and work right.
It’s a hands‑on, people‑facing role where problem‑solving meets customer service. You’ll help keep our systems stable, secure and smart—and you’ll play a vital part in helping Hill grow with confidence.
What you’ll do:
- Provide professional, responsive 1st and 2nd line IT support—remotely, by phone, and on‑site
- Build and configure laptops, desktops and mobile devices for new starters
- Support software installations, rebuilds and upgrades across the business
- Log and manage tickets, escalating complex issues where needed
- Liaise with third‑party providers to resolve hardware and connectivity issues
- Carry out daily backup checks and manage tape changes for main office sites
- Install and maintain IT setups at new project offices
- Help design and implement infrastructure improvements and support wider IT projects
- Keep asset records, technical documentation and licensing up to date
- Suggest cost‑effective procurement options and raise purchase requests
- Stay current with emerging tech and recommend innovations that support the business
- Support Hill’s change control process and maintain H&S compliance
What we’re looking for:
- At least 2 years’ experience in 1st and 2nd line support
- Proficient in Windows 10/11 and Microsoft Office
- Familiar with helpdesk systems and remote support tools
- Strong troubleshooting and communication skills
- Basic server and Exchange knowledge (2008R2, 2010)
- Good understanding of IT security best practices
- Experience managing tasks independently and escalating appropriately
- Willingness to travel to regional sites as needed
- Curious, collaborative and always ready to learn
What you’ll get:
- 26 days holiday
- Private healthcare and wellbeing platform
- Hill Incentive scheme and retail discounts
- Volunteering days and continuous learning opportunities
- A high-performing and supportive team culture
- competitive salary and package
Why Hill?
At Hill, we offer more than just a job — we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high-quality homes and shaping vibrant communities across the UK.
Our culture is underpinned by our values:
- Ambition – we set bold goals and support each other to exceed them
- Impact – we focus on delivering meaningful outcomes
- Agility – we move quickly, adapt confidently, and embrace change
- Collaboration – we work together to achieve more, sharing success along the way
As a privately owned business, we’re able to move with pace and purpose. We invest in people, support career growth, and empower individuals to lead from wherever they stand. Hard‑working, driven people thrive here — and are recognised for what they deliver and how they deliver it.
Join Hill and be part of a forward-thinking, values‑led team. Together, we’re not just building homes — we’re building a lasting legacy.
We are proud to be a Disability Confident Employer. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process.
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ICT Technical Analyst employer: Hill Group UK
At Hill, we are not just about managing construction sites; we are about leading them with purpose and integrity. As a Site Manager, you will thrive in a collaborative environment that prioritises safety, quality, and employee growth, supported by a robust career development framework. With competitive benefits like 26 days of holiday, healthcare cashback plans, and a culture that values ambition and impact, Hill is an excellent employer for those looking to make a meaningful contribution to building sustainable communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technical Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hill Group UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hill Group UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hill Group UK!
✨Direct Apply to Hill Group UK
Let's not forget to apply directly through the Hill Group UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Technical Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hill Group UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hill Group UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hill Group UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
