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- Tasks: Coordinate customer support and ensure smooth communication for a top-notch housebuilder.
- Company: Hill, a forward-thinking company dedicated to building sustainable communities.
- Benefits: 26 days holiday, private healthcare, retail discounts, and continuous learning opportunities.
- Why this job: Make a real impact while helping customers and shaping vibrant communities.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
- Other info: Join a supportive team culture with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
At Hill, we take pride in the aftercare we provide long after keys are handed over. As our Customer Service Coordinator, you’ll be a key part of the team making sure our customers get the smooth, timely support they expect from a 5-star housebuilder.
You’ll be responsible for logging and tracking customer defects, coordinating operatives and subcontractors, and ensuring professional communication with customers and internal teams every step of the way.
What you’ll do
- Log all customer defects and end-of-defect (EOD) works accurately and in line with Hill procedures
- Schedule work for in-house and third-party operatives, tracking completion against deadlines and KPIs
- Maintain internal systems and ensure all records are accurate and up to date
- Monitor open tasks and escalate issues to avoid delays
- Liaise with Production, Sales, Technical and Commercial teams to support the Customer Journey
- Respond to customer queries clearly, promptly and professionally
- Generate contra charge letters and follow up as needed to support recovery
- Review and challenge quotes from suppliers and operatives when appropriate
- Provide regular reports and updates for clients and internal stakeholders
- Ensure compliance with health and safety procedures, including risk assessments and lone working
What we’re looking for
- Experience in customer service or coordination roles
- Strong written and verbal communication skills
- High attention to detail and confidence managing systems and records
- Excellent organisational and time management skills
- Proficient in Microsoft Office and confident using IT systems
- A proactive, problem-solving mindset and positive attitude
- Team player who can work independently and adapt under pressure
- Knowledge of health and safety procedures is helpful
What you’ll get
- 26 days holiday
- Private healthcare and wellbeing platform
- Hill Incentive scheme and retail discounts
- Volunteering days and continuous learning opportunities
- A high-performing and supportive team culture
- Competitive salary and package
Why Hill?
At Hill, we offer more than just a job — we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high-quality homes and shaping vibrant communities across the UK.
Our culture is underpinned by our values:
- Ambition – we set bold goals and support each other to exceed them
- Impact – we focus on delivering meaningful outcomes
- Agility – we move quickly, adapt confidently, and embrace change
- Collaboration – we work together to achieve more, sharing success along the way
As a privately owned business, we’re able to move with pace and purpose. We invest in people, support career growth, and empower individuals to lead from wherever they stand. Hard-working, driven people thrive here — and are recognised for what they deliver and how they deliver it.
Join Hill and be part of a forward-thinking, values-led team. Together, we’re not just building homes — we’re building a lasting legacy.
We are proud to be a Disability Confident Employer. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process.
Customer Service Coordinator employer: Hill Group UK
Contact Detail:
Hill Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hill's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to communicate clearly and professionally. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service and coordination, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or errors before hitting send — we want to see your attention to detail!
Demonstrate Your Organisational Skills: In your application, give examples of how you've managed tasks and deadlines in previous roles. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Hill Group UK
✨Know the Company Inside Out
Before your interview, take some time to research Hill and their values. Understand their commitment to customer service and how they operate as a 5-star housebuilder. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, clear communication is key. Prepare examples from your past experiences where you effectively communicated with customers or internal teams. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to handle customer queries professionally.
✨Demonstrate Your Organisational Skills
Since the role involves logging defects and coordinating tasks, be ready to discuss how you manage your time and keep records organised. Bring up specific tools or methods you use to stay on top of tasks, and consider sharing a story about a time you successfully managed multiple priorities.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you faced challenges in customer service and how you resolved them. Highlight your proactive mindset and adaptability, as these traits are essential for thriving in a fast-paced environment like Hill.
