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- Tasks: Carry out high-quality repairs and support customers during their warranty period.
- Company: Hill Group UK, committed to delivering five-star service and vibrant communities.
- Benefits: 26 days holiday, private healthcare, retail discounts, and continuous learning opportunities.
- Why this job: Make a real impact while working in a supportive and ambitious team culture.
- Qualifications: Strong multi-skilled trade background and commitment to high-quality customer service.
- Other info: Opportunity to mentor others and contribute to sustainable, high-quality homes.
The predicted salary is between 28800 - 43200 ÂŁ per year.
As a Customer Service Operative at Hill, you’ll play a vital role in supporting customers during their warranty period. You’ll carry out high-quality repairs across our developments, resolving issues efficiently and respectfully while ensuring customers feel informed and reassured. You’ll also act as a role model to other operatives—observing work quality, supporting consistency, and contributing to our commitment to delivering five‑star service every time.
What you’ll do:
- Carry out defect repairs during the warranty period, aiming for first‑time resolution
- Keep customers informed and deliver a courteous, professional service on every visit
- Maintain a clean, tidy and respectful working environment in customer homes
- Communicate clearly with Customer Service Coordinators about progress or delays
- Conduct safety checks and work to RAMs, ensuring safe and compliant practices
- Provide feedback on operative performance and mentor junior colleagues
- Monitor and manage materials to reduce waste and support efficiency
- Carry out vehicle checks and ensure tools and equipment are maintained properly
- Record time and cost data accurately, following agreed processes
- Support improvements in quality, consistency and service delivery
What we’re looking for:
- Strong multi‑skilled trade background with experience in residential settings
- Demonstrated commitment to delivering high‑quality customer service
- Knowledge of RAMs, health and safety procedures, and lone working practices
- Experience working with housebuilders or within property services
- Confident communicator with good time management and problem‑solving skills
- Proactive, self‑motivated and able to work independently
- Neat, presentable and professional with a positive, solutions‑focused attitude
- Comfortable supporting and mentoring others to uphold high standards
What you’ll get:
- 26 days holiday
- Private healthcare and wellbeing platform
- Hill Incentive scheme and retail discounts
- Volunteering days and continuous learning opportunities
- A high‑performing and supportive team culture
- Competitive salary and package
Why Hill?
At Hill, we offer more than just a job — we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high‑quality homes and shaping vibrant communities across the UK. Our culture is underpinned by our values:
- Ambition – we set bold goals and support each other to exceed them
- Impact – we focus on delivering meaningful outcomes
- Agility – we move quickly, adapt confidently, and embrace change
- Collaboration – we work together to achieve more, sharing success along the way
We are proud to be a Disability Confident Employer. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process.
Multi-Trade/Skiled Operative in Bristol employer: Hill Group UK
Contact Detail:
Hill Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Trade/Skiled Operative in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hill Group UK. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your multi-skilled trade background aligns with the role and be ready to share specific examples of your past experiences.
✨Tip Number 3
Show off your customer service skills! During the interview, highlight your commitment to delivering high-quality service. Share stories where you resolved issues efficiently and kept customers informed, as this is key for the Customer Service Operative role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team culture at Hill. This shows your enthusiasm and helps you determine if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Multi-Trade/Skiled Operative in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your multi-skilled trade background and customer service experience. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your ability to convey information effectively. Whether it’s through your cover letter or CV, let us know how you keep customers informed and engaged.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in residential settings. This will show us that you’re proactive and ready to deliver high-quality service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hill Group UK
✨Know Your Trade Inside Out
Make sure you brush up on your multi-skilled trade knowledge before the interview. Be ready to discuss specific techniques and experiences you've had in residential settings, as this will show your expertise and commitment to high-quality service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues efficiently and kept customers informed, as this aligns perfectly with what Hill Group UK is looking for.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since the role involves communicating with both customers and coordinators, being able to express yourself well will demonstrate your confidence and professionalism during the interview.
✨Emphasise Teamwork and Mentoring
Highlight any experience you have in mentoring or supporting junior colleagues. Hill values collaboration and a supportive team culture, so sharing how you've contributed to a positive working environment will resonate well with them.
