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For Companies At a Glance
- Tasks: Welcome clients, manage calls, coordinate meetings, and ensure a tidy reception area.
- Company: Join Hill Dickinson, an award-winning firm known for flexible working and employee care.
- Benefits: Enjoy 25 days annual leave, flexible working, health insurance, and bespoke training opportunities.
- Why this job: Be the face of the company, meet new people, and contribute to successful events.
- Qualifications: Previous experience in a similar role with excellent communication and organisational skills required.
- Other info: Opportunity to work in a dynamic environment with a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Role:
Front of House Team Member
Hours: Monday to Friday– shift rota basis between 8.00 am – 5.30 pm
As the winner of two Working Families’ awards for ‘Best UK employer for Flexible Recruitment ’ and ‘Best UK employer for Flexible Working Award ’, we are happy to consider flexible working opportunities to help you balance your work and home life.
Department: Central Services – Front of House
Location: London
Benefits
At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.
Here are some examples of what we offer:
Role overview
Introduction to the role:
The role of the Front of House team member is to ensure the highest level of client care and personal service is provided to all employees, visitors and clients within Hill Dickinson.
Introduction to the team:
The front of house team are the face of Hill Dickinson and offer impeccable client service to visitors and colleagues. You will be joining a team who have won awards for their hard work, commitment, friendliness, and overall client service. Being part of the front of house team offers an opportunity to meet new people and to be a part of a team delivering successful meetings and events to our clients.
Key responsibilities:
What we are looking for
Essential:
Desirable:
Front of House Team Member employer: Hill Dickinson
Contact Detail:
Hill Dickinson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with Hill Dickinson's core values and the specific responsibilities of the Front of House role. This will help you align your approach during interviews and demonstrate how your personal values match those of the company.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since this role requires excellent telephony and interpersonal skills, consider role-playing scenarios where you handle client queries or manage difficult situations.
✨Tip Number 3
Get comfortable with the technology mentioned in the job description, such as MS Teams and room booking software. Familiarity with these tools will not only boost your confidence but also show your proactive approach to learning.
✨Tip Number 4
Network with current or former employees of Hill Dickinson if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house roles or customer service. Emphasise skills like communication, organisation, and attention to detail, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and hospitality. Mention specific examples from your past experiences that demonstrate your ability to provide excellent service and work under pressure.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, especially with tools like MS Teams and room booking software. Mention any experience with audio-visual equipment, as this is important for the role.
Showcase Flexibility and Team Spirit: Demonstrate your willingness to adapt and work flexible hours if needed. Highlight your ability to work well in a team and your proactive approach to tasks, as these qualities are highly valued by Hill Dickinson.
How to prepare for a job interview at Hill Dickinson
✨Showcase Your Customer Service Skills
As a Front of House Team Member, your ability to provide excellent client care is crucial. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation effectively.
✨Demonstrate Organisational Abilities
Highlight your organisational skills during the interview. Discuss how you prioritise tasks, manage time effectively, and handle multiple responsibilities, especially in a busy office environment.
✨Familiarise Yourself with Technology
Since the role involves using systems like MS Teams and room booking software, make sure you're comfortable discussing your experience with these tools. If possible, practice using them before the interview to show your competence.
✨Emphasise Teamwork and Flexibility
The front of house team thrives on collaboration. Be ready to share instances where you worked well in a team and demonstrate your flexibility in adapting to changing situations or working outside normal hours when needed.
