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- Tasks: Coordinate building services and manage helpdesk requests for a smooth office operation.
- Company: Join Hill Dickinson, a Top Ten Employer for Working Families 2025.
- Benefits: Enjoy 25 days annual leave, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact in creating the best working environment for everyone.
- Qualifications: Experience in helpdesk operations and good IT skills are essential.
- Other info: Dynamic role with opportunities for professional development and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Hours: Monday to Friday, 09:00 - 17:00 (35 hours per week)
Happy to talk flexible working.
Location: Liverpool or Manchester (may be expected to attend other UK offices)
Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people. Here Are Some Examples Of What We Offer:
- Annual leave starting at 25 days
- Annual bonus scheme
- Birthday privilege day and Christmas shutdown
- Holiday buy, sell and carryover scheme
- 2 charity volunteering or pro bono days
- Optional private medical insurance via BUPA
- Annual fitness allowance
- Flexible pension scheme
- ISA saving scheme and independent financial advice
- Electric or hybrid vehicle lease scheme
- Medicash
- EAP with access to counselling
- Enhanced family leave policies
- Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
- Access to 10 days fully subsidised emergency or back-up care per year via Bright Horizons
- Life assurance
- Group income protection
- Annual travel season ticket loan
- Hybrid working and dress for your day policy
- Bespoke training and development opportunities
- Financial contribution towards home working equipment
Role Overview: Reporting to the UK Operations Manager, and in conjunction with the wider Operations team, the Operations Lead - Buildings & Helpdesk plays a key role in ensuring the smooth operation of office environments across the firm and ensuring the best working environment is achieved. This position is responsible for coordinating building-related services including PPMs, reactive maintenance, admin tasks, supporting projects, space management, contract management, managing helpdesk requests and liaising with vendors and internal stakeholders.
Key Responsibilities:
- Lead the Operations helpdesk, which covers all UK offices
- Contract management, including KPI’s for Operations suppliers
- Maintaining records and documentation in accordance with legislative requirements, office health & safety policies, permits and assessments
- Operations related administration
- Logging internal and external tasks/works on internal systems relating to Operations and Building related services - working with various site contacts to assign, complete and/or escalated tasks.
- Liaising with all UK landlords/building management teams ensuring site specific rules are adhered to
- Permit applications - ensuring associated key data is obtained, circulate and saved (PTW/RAMS/ELPL)
- Processing invoices
- Procurement i.e. sourcing/researching what is required to complete a task
- Supporting the operation of Access control systems includes creating access cards, full use of the access control system (training will be provided)
- Supporting the environmental, social and governance (ESG) steering group
- Document management i.e. procedures, building guides, site logs etc for compliance and audit purposes
- Assist with H&S administration and formal record keeping
- Assist with H&S accident investigation and replenishment of stock and upkeep of firm wide records
- Assist with H&S upkeep and review of firm wide first aider list, nominations and records to include monthly checks in accordance with The Health and Safety (First-Aid) Regulation 1981
What Are We Looking For:
Important criteria:
- Helpdesk awareness/experience
- CAFM or similar system experience
- Facilities/Operations experience and/or relevant qualifications
- Good IT skills inc. Excel and Word as a minimum
- Flexibility in approach and willingness to work outside normal office hours or with other teams, if required
- Good organisational skills and diary management
- Good customer service skills
- Ability to operate in a busy environment and work under pressure
- Accuracy and attention to detail
- Willingness to attend other UK offices when required
- Cover other roles where/when necessary
- Administration/practical support on bespoke projects, as required
- Estates/building management
- Vendor management/procurement
- Assisting with control of central budget
- Quality control
- Business continuity
It would be beneficial for you to have some of the following:
- Invoicing and administration experience
- Estates/building management
- Quality control
- Environmental, social, and governance (ESG) awareness
If you don’t meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.
Equality, Diversity and Inclusion: Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief. We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths. Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.
Disability Support: We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process.
All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks. Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Operations Co-ordinator - Buildings and Helpdesk in Manchester employer: Hill Dickinson LLP
Contact Detail:
Hill Dickinson LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-ordinator - Buildings and Helpdesk in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their operations. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with friends or family. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Co-ordinator - Buildings and Helpdesk in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in operations and helpdesk management. We want to see how your skills align with the role, so don’t hold back on showcasing your strengths!
Show Off Your IT Skills: Since good IT skills are a must, especially with Excel and Word, make sure to mention any specific software or systems you've used in your previous roles. We love seeing candidates who are tech-savvy and can hit the ground running!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and qualifications. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hill Dickinson LLP
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of the Operations Co-ordinator role. Familiarise yourself with building management, helpdesk operations, and contract management. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves liaising with vendors and internal stakeholders, be prepared to discuss your customer service experience. Think of specific examples where you've successfully resolved issues or improved processes. This will demonstrate your ability to thrive in a busy environment.
✨Highlight Your IT Proficiency
The job requires good IT skills, especially in Excel and Word. Brush up on these tools and be ready to discuss how you've used them in previous roles. If you have experience with CAFM systems or similar, make sure to mention it as it’s a big plus for this position.
✨Prepare Questions About Flexibility and Team Dynamics
Since Hill Dickinson values flexible working, think about how you can contribute to a balanced work-life environment. Prepare questions about team dynamics and how they support each other during busy periods. This shows that you’re not just looking for a job, but a place where you can grow and collaborate.
