Billing & Credit Controller in Liverpool

Hours: Monday to Friday, 09:00 - 17:00 (35 hours per week). Happy to talk flexible working.

Location: Liverpool

Benefits:

• Annual leave starting at 25 days
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• Optional private medical insurance via BUPA
• Annual fitness allowance
• ISA saving scheme and independent financial advice
• Electric or hybrid vehicle lease scheme
• EAP with access to counselling
• Enhanced family leave policies
• Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
• Access to 10 days fully subsidised emergency or back-up care per year via Bright Horizons
• Life assurance
• Group income protection
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities

Role overview:

We are seeking a proactive and confident individual to support the Billing & Credit Control Manager in maximising cash collection, reducing aged debt, and maintaining strong relationships with internal and external stakeholders. This is a dual billing and credit control role within a fast-paced finance environment, requiring an individual who is highly organised, adaptable, and comfortable working under pressure. The successful candidate will play a key role in ensuring effective debt recovery while supporting billing processes across a varied client portfolio. You will build and maintain excellent relationships with clients, fee earners, and colleagues across the firm, communicating effectively to manage expectations and resolve queries. The role requires someone who thrives in a busy, high-volume environment, is not phased by competing priorities, and can consistently deliver results.

Key responsibilities:

• Proactively manage a portfolio of customer accounts to ensure timely payment of invoices and achievement of cash collection targets
• Monitor and chase overdue debts (primarily by phone), resolving queries and disputes promptly to reduce aged debt
• Build and maintain strong relationships with clients, fee earners, and internal stakeholders to support collection outcomes
• Process billing activities, including bill checking, posting, credit note processing, e-billing on client systems, and payor set up
• Process debt and disbursement write-offs and carry out ad hoc recovery exercises as required
• Maintain accurate and up-to-date records of all credit control and account activity
• Support month-end and year-end processes, ensuring deadlines are met
• Handle billing and credit control queries, providing support to internal and external stakeholders
• Work collaboratively and flexibly within the team to achieve individual and collaborative targets and support priority areas

What are we looking for:

• Proven experience in a credit control role, managing a high-value ledger with a large volume of transactions
• Demonstrated ability to prioritise workload effectively to maximise cash collection and ensure optimum recovery outcomes
• Excellent communication and negotiation skills
• Strong organisational skills and ability to manage a busy portfolio independently
• High attention to detail and accuracy
• Proficient in Microsoft Excel and finance systems
• Proactive, adaptable, and target-driven approach

It would be beneficial for you to have some of the following:

• Experience with billing processes and e-billing platforms

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion:

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief. We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths. Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.

Disability Support:

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process.