Operations Assistant in Leeds

Hours: Monday to Friday, 09:00 - 17:00 (35 hours per week)

Location: Leeds

Benefits:

• Annual leave starting at 25 days
• Annual bonus scheme
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• 2 charity volunteering or pro bono days
• Optional private medical insurance via BUPA
• Annual fitness allowance
• Flexible pension scheme
• ISA saving scheme and independent financial advice
• Electric or hybrid vehicle lease scheme
• Medicash EAP with access to counselling
• Enhanced family leave policies
• Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
• Access to 10 days fully subsidised emergency or back‑up care per year via Bright Horizons
• Life assurance
• Group income protection
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities
• Financial contribution towards home working equipment

Role Overview:

The Operations Assistant plays a vital role in supporting the smooth operation of building services, workplace environments and overall service delivery. This position involves coordinating administrative tasks related to maintenance, compliance, contractor management and the delivery of high‑quality services across the workplace. Working closely with the wider Operations teams and Operational Leads, the Operations Assistant ensures documentation is accurate, communication is clear, and service‑related and operational processes run efficiently. The role requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment.

Key Responsibilities:

• Provide high quality operational support services as outlined above, ensuring consistent delivery to all colleagues.
• Collaborate with Operations colleagues and Leads to ensure smooth day-to-day operations.
• Maintain accurate records of maintenance schedules, service reports, and compliance documentation.
• Assist with contractor visits and access arrangements for contractors.
• Support procurement activities including sourcing supplies, equipment and services related to Operations services.
• Update asset registers, logs and helpdesk systems to ensure data accuracy.
• Track and manage invoices, purchase orders, and budget‑related documentation.
• Support health and safety compliance activities as directed by management.
• Liaise with cleaning, security, and maintenance teams to uphold service delivery standards.
• Respond to incoming queries from staff and contractors, escalating issues when necessary.
• Participate in site audits, inspections and Operations‑related projects.

Qualifications and Skills:

• Organisational Skills – ability to manage multiple tasks across various service areas concurrently.
• Attention to Detail – ensuring accuracy in task completion, records, reports and compliance documentation.
• Communication Skills – clear and professional communication with internal teams, contractors and suppliers.
• IT Proficiency – competence in Microsoft Office (Word, Excel, Outlook).
• Time Management – prioritising tasks and meeting deadlines in a fast‑paced environment.
• Problem‑Solving – ability to handle queries and resolve issues independently or to escalate appropriately.
• Teamwork – supporting Operations and collaborating across departments.
• Customer Service – professional and courteous handling of staff, contractors and visitor enquiries.
• Record Keeping – maintaining accurate logs for maintenance, compliance and health & safety.
• Procurement Support – assistance with ordering supplies.
• Flexibility in approach to supporting the wider operational services.

Experience:

Experience in the key responsibilities listed above is desirable. If you do not meet all of the criteria but could add real value to Hill Dickinson we encourage you to apply.

Equality, Diversity and Inclusion:

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief. Hill Dickinson is an equal opportunity employer. All applications received by the firm will be considered based on merit alone and we welcome applications from all suitably qualified individuals regardless of background.

Disability Support:

We are a Disability Confident employer. If there is anything we can do to make your visit easier, please let us know. Contact the HR team at hrteam@hilldickinson.com if you require adjustments to the application or interview process.