Home Manager/Stockton-on-Tees/From £50,000

To manage all aspects of the Home's operation in order to meet, or exceed profit targets whilst delivering levels of care to residents in accordance with company standards and complying with all regulatory and statutory obligations.

Key Tasks:

• Maximise revenue by achieving the highest possible level of occupancy, through concerted local sales activities, at the highest fee rates obtainable, and by the management of other agreed revenue producing activities.
• Monitor and control all costs by regular review of expenditure against budget, seeking approval for any variance.
• Prepare detailed draft business plan and annual budget, including justification for all expenditure and support for income predictions, recommending fee rates for self funding residents and the tariff for other services.
• Ensure that all accounting and administration systems and procedures are being effectively and accurately implemented. Ensure prompt collection of fees in order to minimise debts and debtor days in accordance with the Credit Control Policy.
• Ensure adherence, by monitoring and other means, throughout the Home at all times, to all operational, administrative, procedural, nursing, care and professional standards. Ensure that residents' care and social needs are met at all times. Visit every resident regularly to develop a close and trusting relationship.
• Handle and resolve/manage all complaints, critical incidents, accidents or outbreaks of infection, reporting to other company managers in accordance with the Company Policy and National Requirement.
• Maintain good working relationships with Care Commissions, Social Services Departments and any other external regulatory bodies. Manage all internal and external inspections.
• Promote the Home proactively in the local community for marketing purposes, ensuring the reputation is high with potential residents and referrers and maintaining high standards of business practice. Develop new contacts and maintain regular and close contact with all key business influencers.
• Management of staff in all respects including recruitment (ensuring that trained staff have current PIN numbers and that satisfactory references and disclosures are received for all staff), training, motivation, retention, communication, monitoring, appraisal and disciplining and disposal as required.
• Ensure the Home meets all regulatory and statutory requirements including fire, health and safety, COSHH, Infection Control, employment and compliance with all appropriate Acts. Ensure associated risk assessments are undertaken and recorded.
• Ensure that the buildings and grounds are maintained in good order and to company standards, and decorative and cleanliness standards are maintained and that there are appropriate levels of security at all times.
• Ensure potential residents are assessed appropriately to establish suitability before admission, according to Company Policy. Arrange admission, liaising with family, GP etc. as required.
• Manage effectively all sales enquiries as per the agreed procedure, maximising the proportion of enquiries that are converted to actual admissions.
• Ensure compliance with HILL CARE GROUP Quality Assurance Programme and Care Standards Act.
• Ensure all relevant staff comply with NMC Code of Conduct and Code of Practice for Social Workers.
• Ensure that a full activities programme is available in order to enhance the psychological and physical wellbeing of residents.
• Work in partnership with residents ensuring that their views, choices and interests are at the centre of all care and service provided by the Home.
• Value the life experience and knowledge of residents, showing them courtesy and respect, observing their privacy and protecting their dignity at all times in order to enhance their care.
• Promote positive risk taking by residents as an essential part of everyday life, assisting them to maximise their abilities and promote their independence.
• Respect each resident as an individual, treating them equally and valuing their cultural and social diversity.
• Understand the importance of residents maintaining links with the community, valuing and supporting the role that relatives and friends play in their care.
• Communicate effectively with residents, their relatives/friends, other staff and external visitors to the Home and deal sensitively with their concerns.
• Protect all residents from abuse and report any concerns as per Company policies and procedures.
• Keep their knowledge and job skills up to date to ensure that residents receive the best possible standards of care and service.
• Any other reasonable task requested by your manager, which is within area of competence.
• This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list. Hill Care Group reserves the right to amend this Job Description from time to time, according to business needs. Any changes will be confirmed in writing.

Required Criteria

Skills Needed

About The Company

Welcome to Hill Care. At Hill Care, we provide high-quality residential, nursing, and dementia care that’s tailored to the individual needs of each resident and their family. Our experienced, compassionate teams deliver personalised support in safe, comfortable, and homely surroundings. We promote dignity, choice, and independence, creating an environment where residents feel respected, supported and valued.

Why Join Hill Care?

Choosing a care home is a significant decision—and so is choosing where you work. We understand the emotional impact that transition can have on families, and we’re here to offer the expertise, reassurance and personal support they need. By joining our team, you'll become part of a group that genuinely puts people first. Whether it’s residential, nursing, or dementia care, we focus on delivering the right support, at the right time, in the right way —and you’ll be central to that mission. We’re proud of the difference we make every day. If you’re compassionate, dedicated, and ready to grow your career in a supportive environment, we’d love to welcome you to the Hill Care family.

Company Culture

At Hill Care, your work has real meaning. Whether you're just starting out or looking to grow your career in care, you can make a difference —every single day. We’re looking for people who are caring, compassionate, and ready to support older and vulnerable people with dignity and respect. If you have a positive, can-do attitude and want to be part of a team that truly values its staff and residents, then you’ve come to the right place.

Grow With Us

Many of our senior leaders began their careers as carers—and we’re proud to support others on that same journey. With a wide range of career paths and progression opportunities, you can build a future that works for you. We offer: A clear route for progression into senior and management roles, ongoing training and professional development, a supportive environment that recognises your contribution, and the chance to work in a well-maintained, high-quality home environment.

Is This You?

If you’re kind, driven, and want a role where you’re truly making a difference, we’d love to hear from you. Join Hill Care, and become part of a team that treats people like family.

Company Benefits

We provide professional training, personal development and promotion paths to support and progress you. Retirement plan and/or pension, flexible schedule, employee development programs, free parking, competitive salary, long service recognition, work with charities, social opportunities, employee recognition scheme.

Salary starting from £50,000.00 per year.