At a Glance
- Tasks: Lead quality improvement initiatives and support care home managers across the North of England.
- Company: Join Hill Care, a respected provider of residential and nursing care since 2001.
- Benefits: Enjoy a competitive salary, flexible schedule, and ongoing professional development.
- Why this job: Make a real difference in residents' lives while growing your career in a supportive environment.
- Qualifications: Must be a registered nurse with managerial experience in the health or care industry.
- Other info: Be part of a compassionate team that values dignity, choice, and independence for residents.
The predicted salary is between 40000 - 60000 £ per year.
We are looking for a compassionate, enthusiastic and committed individual who is a nurse-qualified quality leader to provide support, motivation and leadership to the Home Managers within the division. You will provide support for Home Managers and their teams to achieve and maintain quality targets and Good or Outstanding CQC ratings to ensure and enhance the quality of care provided to residents in our homes. Working closely with Home Managers, care home staff, management and regulatory bodies; you will ensure compliance with standards and promote continuous improvement in care delivery.
The role will involve extensive travel throughout the region visiting our care homes located across the North of England, as well as ad hoc meetings at the Central Support Office in Chesterfield. A monthly car allowance of £600 will be offered.
Key Responsibilities
- Drive and improve the quality performance of the division.
- Drive improvement through supportive and collaborative working with Home Managers and their teams so homes are rated Good or Outstanding.
- Monitor and ensure compliance with relevant regulations, guidelines and standards such as those set by regulatory bodies, health authorities, and local authorities.
- Conduct regular audits and visits to assess compliance to quality standards.
- Educate and support care home staff on quality standards, policies, and procedures and ensure homes are compliant with Hill Care policies and procedures.
- Lead and facilitate quality improvement initiatives, including the identification of improvement opportunities, implementation of corrective actions and monitoring of outcomes.
- Promote a culture of continuous improvement within care homes including the development and completion of yearly improvement plans.
- Foster effective communication and collaboration with care home staff, management and external stakeholders.
- Ensure accurate and timely documentation of quality management activities, including audits, inspections, incident reports and corrective actions.
- Monitor inspection reports from CQC and the Local Authorities and other agencies, ensuring that all actions are acted upon.
- Prepare reports and presentations to communicate quality performance and improvement initiatives.
- Attend and report to Audit and Risk Committee as required.
- Participate in the integration of all new homes to the company.
- Provide out of hours on call service to the homes in the region/group as required.
Person Specification
- Experience working in a managerial or supervisory role within the health or care industry, preferably in a care home setting.
- Registered Nurse with current NMC Pin.
- In-depth knowledge of relevant regulations, guidelines and standards governing care homes.
- Strong understanding of quality management principles and methodologies, including continuous improvement.
- Excellent communication, motivational and interpersonal skills to effectively interact with staff at all levels, residents, families and external stakeholders.
- Ability to analyse data, identify trends and develop action plans for improvement.
- Thorough, objective and proportionate auditing skills.
- Strong organisational skills and the ability to prioritise and manage multiple tasks simultaneously.
- Proficient in using computer systems and software applications for documentation, data analysis and reporting.
Company Benefits
- Professional training, personal development and promotion paths to support and progress you.
- Retirement plan and/or pension.
- Flexible schedule.
- Employee development programs.
- Free parking.
- Competitive salary.
- Long service recognition.
- Work With Charities.
- Social Opportunities.
- Employee Recognition Scheme.
Salary: £50,000.00 per year
Quality Support Manager in Chesterfield employer: Hill Care Group
Contact Detail:
Hill Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Support Manager in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your qualifications and experiences, especially those that relate to quality management and compliance. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Hill Care family.
We think you need these skills to ace Quality Support Manager in Chesterfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Support Manager role. Highlight your nursing qualifications and any relevant experience in quality management within care settings. We want to see how you can bring your unique skills to our team!
Show Your Passion: Let your enthusiasm for quality care shine through in your application. Share specific examples of how you've driven improvements in care standards or supported teams in achieving their goals. We love candidates who are genuinely committed to making a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out. We appreciate straightforward communication that gets right to the heart of your experience and skills.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and securely. Plus, you can easily find all the details about the role and our company culture there!
How to prepare for a job interview at Hill Care Group
✨Know Your Quality Standards
Before the interview, brush up on the relevant regulations and quality management principles that govern care homes. Being able to discuss these confidently will show your understanding of the role and your commitment to maintaining high standards.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or improved quality in a care setting. Highlight how you motivated staff and collaborated with management to achieve outstanding results.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've handled difficult conversations or complaints in the past. Use specific examples to illustrate your ability to foster collaboration and maintain positive relationships with staff and stakeholders.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the organisation faces regarding quality management or how they support continuous improvement initiatives. This shows your genuine interest in the role and the company.
