Receptionist & Admin Support 0745 - 1830/1845 Weds and Fri - Fairford

If you want to help people to get the primary care they need, and make a difference in general practice, come and join us at Hilary Cottage Surgery in Fairford as a member of our Reception and Administration Team. Working with our reception and admin team is interesting, fulfilling and challenging, all at the same time. Mostly, it is rewarding - especially when you get the patient to the right place quickly, and when you get that thank you through the post.

Your role is to offer help and assistance to our patients who are seeking care, and to put a friendly, welcoming face and voice to our practice. This means you will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will cooperate in all practice matters, providing general assistance to the whole Practice team ensuring a productive and happy atmosphere, greater job satisfaction for all concerned and, above all, giving a positive experience for our patients.

This role is for Wednesdays 7:45am to 6:30pm, and Fridays, 7:45am to 6:30pm, with regular requirements to work until 6:45pm.

The duties of the receptionist and administrator's role at Hilary Cottage is wide ranging, and includes:

• Dealing with all general enquiries, explaining procedures and booking new and follow-up appointments and advising the Reception & Admin Team Manager and Doctors when problems arise.
• Using judgment and communication skills to ensure that patients with no prior appointment and needing urgent consultation are seen in a logical and non-disruptive manner.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt and appropriate delivery of messaging.
• Collecting information, entering data and assisting in Practice administration work as requested.
• Maintaining practice records and registers, appointments, diary, recall systems etc.
• Preparing rooms for surgeries and clinics.
• Liaising with other community staff (Midwives, Frailty Team, District Nurses, Health Visitors, etc) regarding the monitoring of drugs, maintenance of records, disposal of patients records, and making of appointments, etc.
• Plus many other tasks that may need to be undertaken, as appropriate to the post, to support the smooth running of the surgery.

We are in Fairford - a small rural town in Gloucestershire, close to the Oxfordshire and Wiltshire borders. We are a friendly supportive team of around 35 people. Hilary Cottage Surgery has been a part of the Fairford community for many years - currently run by 3 GP partners. We are a small rural practice with around 7800 patients on our books. We have 7 amazing GPs, a bunch of amazing nurses, a brilliant dispensing team supported by our super pharmacists. Our admin and reception team are fabulous, and there aren't enough superlatives to describe that team. You could be one of them! If you're not in Fairford, you would enjoy a short rural drive to and from the surgery - and if you are local you can walk to work. With a focus on everyone's well-being at work, we are supportive and friendly, and (we think) a great place to work!

Qualifications
GCSE Maths and English Pass - or equivalent
Knowledge of Microsoft Office Suite
General PC usage skills

Experience
Experience of working in a healthcare setting
Previous administration experience

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.