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- Tasks: Support patients by managing enquiries, appointments, and practice administration.
- Company: Join the friendly team at FairfordHilary Cottage Surgery.
- Benefits: Gain valuable experience in healthcare with a supportive work environment.
- Other info: Opportunity to work alongside community health professionals.
- Why this job: Make a difference in patients' lives while developing your admin skills.
- Qualifications: Experience in healthcare and administration; GCSE Maths and English required.
The predicted salary is between 23000 - 26000 £ per year.
2 x Receptionist & Admin Support roles - Fairford. Hilary Cottage Surgery needs two colleagues to help us support our patients. We need two people to join our reception team. When you apply, please let us know if you are interested in Vacancy 1, Vacancy 2, or either vacancy. No agencies, please.
Job responsibilities
- Deal with all general enquiries, explain procedures and book new and follow‑up appointments; advise the Reception & Admin Team Manager and Doctors when problems arise.
- Use judgment and communication skills to ensure that patients with no prior appointment and needing urgent consultation are seen in a logical and non‑disruptive manner.
- Receive and make telephone calls, divert calls and take messages, ensuring accuracy of detail and prompt delivery of messaging.
- Collect information, enter data and assist in practice administration work as requested.
- Maintain practice records and registers, appointments, diary, recall systems etc.
- Prepare rooms for surgeries and clinic.
- Liaise with other community staff (Midwives, Frailty Team, District Nurses, Health Visitors, etc.) regarding the monitoring of drugs, maintenance of records, disposal of patient records, and making appointments.
- Perform other tasks as appropriate to support the smooth running of the surgery.
Person Specification
Experience
- Experience of working in a healthcare setting.
- Previous administration experience.
Qualifications
- GCSE Maths and English Pass – or equivalent.
- Knowledge of Microsoft Office Suite. General PC usage skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Healthcare Receptionist & Admin Support in Fairford employer: Hilary Cottage Surgery
Contact Detail:
Hilary Cottage Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Receptionist & Admin Support in Fairford
✨Tip Number 1
Get to know the practice! Research FairfordHilary Cottage Surgery and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in healthcare and administration.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with Microsoft Office and any other relevant software. Highlight specific examples of how you've used these tools in previous roles to improve efficiency or support patient care.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Healthcare Receptionist & Admin Support in Fairford
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for helping patients shine through. We want to see that you’re excited about joining our reception team and making a difference in people's lives.
Tailor Your Application: Make sure to customise your application for the specific vacancy you're interested in. Whether it's Vacancy 1 or Vacancy 2, highlight your relevant experience and skills that match the job description.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hilary Cottage Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Healthcare Receptionist & Admin Support. Familiarise yourself with common procedures, appointment systems, and how to handle urgent patient queries. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and healthcare staff, be ready to demonstrate your communication skills. Think of examples where you've effectively dealt with enquiries or resolved issues in a calm and professional manner. This will highlight your ability to handle the demands of the job.
✨Highlight Relevant Experience
If you've worked in a healthcare setting before, make sure to bring that up during the interview. Discuss specific tasks you’ve handled, like managing appointments or liaising with other healthcare professionals. This will help the interviewers see how your background aligns with their needs.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask about the practice and team dynamics. This shows your interest in the position and helps you gauge if it's the right fit for you. Consider asking about the team structure or how they handle busy periods at the surgery.