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- Tasks: Support patients by managing enquiries, appointments, and practice administration.
- Company: Hilary Cottage Surgery, a caring healthcare provider in Fairford.
- Benefits: Gain valuable experience in a supportive environment with potential for growth.
- Other info: Join a friendly team and contribute to the smooth running of our surgery.
- Why this job: Make a difference in patients' lives while developing essential admin skills.
- Qualifications: Experience in healthcare and administration; GCSE Maths and English required.
The predicted salary is between 23000 - 25000 £ per year.
Hilary Cottage Surgery needs two colleagues to help us support our patients. We need two people to join our reception team. When you apply, please let us know if you are interested in Vacancy 1, Vacancy 2, or either vacancy. No agencies, please.
Job responsibilities
- Deal with all general enquiries, explain procedures and book new and follow‑up appointments; advise the Reception & Admin Team Manager and Doctors when problems arise.
- Use judgment and communication skills to ensure that patients with no prior appointment and needing urgent consultation are seen in a logical and non‑disruptive manner.
- Receive and make telephone calls, divert calls and take messages, ensuring accuracy of detail and prompt delivery of messaging.
- Collect information, enter data and assist in practice administration work as requested.
- Maintain practice records and registers, appointments, diary, recall systems etc.
- Prepare rooms for surgeries and clinic.
- Liaise with other community staff (Midwives, Frailty Team, District Nurses, Health Visitors, etc.) regarding the monitoring of drugs, maintenance of records, disposal of patient records, and making appointments.
- Perform other tasks as appropriate to support the smooth running of the surgery.
Person Specification
Experience
- Experience of working in a healthcare setting
- Previous administration experience
Qualifications
- GCSE Maths and English Pass – or equivalent.
- Knowledge of Microsoft Office Suite. General PC usage skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
2 x Receptionist & Admin Support roles - Fairford employer: Hilary Cottage Surgery
Contact Detail:
Hilary Cottage Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2 x Receptionist & Admin Support roles - Fairford
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research Hilary Cottage Surgery, understand their values, and think about how your experience aligns with what they need. This will help you stand out when you chat with them.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend to get comfortable explaining procedures and handling enquiries.
✨Tip Number 3
When you apply through our website, make it clear which vacancy you're interested in. Whether it's Vacancy 1, Vacancy 2, or both, being specific shows that you're keen and organised!
✨Tip Number 4
Follow up after your application! A quick email thanking them for considering your application can keep you on their radar. It shows enthusiasm and professionalism, which are key in a reception role.
We think you need these skills to ace 2 x Receptionist & Admin Support roles - Fairford
Some tips for your application 🫡
Show Your Enthusiasm: When you're writing your application, let your passion for helping patients shine through. We want to see that you’re excited about joining our reception team and making a difference in people's lives.
Tailor Your Application: Make sure to customise your application for the specific vacancy you're interested in. Whether it's Vacancy 1 or Vacancy 2, highlight your relevant experience and skills that match the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for effective communication skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hilary Cottage Surgery
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Receptionist & Admin Support. Familiarise yourself with the tasks mentioned in the job description, like handling enquiries and managing appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with patients and other healthcare staff, be prepared to discuss your communication skills. Think of examples from your past experience where you effectively dealt with difficult situations or provided excellent customer service. This will highlight your ability to handle the demands of the job.
✨Demonstrate Your Tech Savviness
As you'll be using Microsoft Office and other software, brush up on your computer skills before the interview. Be ready to talk about your experience with data entry and managing records. If you have any specific examples of how you've used technology to improve efficiency, share those too!
✨Prepare Questions for Them
Interviews are a two-way street, so think of some questions to ask about the practice and team dynamics. This shows that you're engaged and interested in how you can contribute to their success. You might ask about their approach to patient care or how they support their staff in professional development.