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For Companies At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance technology.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in security technology.
- Qualifications: 3+ years in surveillance or access control, strong communication skills.
- Other info: Exciting environment with opportunities to enhance your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world's leading video surveillance manufacturer. We have employed over 50,000 people world-wide to help us to develop and produce high quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision's business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities of an ETT Engineer are as follows:
- Work with the internal staff of Hikvision to engage and support distribution partner's integrators, specifies and end user's effort based on maximizing the design, specification and utilisation of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide 'on-site' technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers' met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation's and the individual's needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Respond to and follow up on Hikvision product and solutions technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company's products and solutions.
Skills:
You should have:
- A minimum of 3 years of relevant experience working in a surveillance or access control role.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- The ability to clearly communicate, provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Presales Engineer in Warrington employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer in Warrington
✨Tip Number 1
Network with industry professionals! Attend events, webinars, or local meetups related to video surveillance and access control. This way, we can make connections that might lead to job opportunities and get insider info on openings.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to do a demo or presentation of your technical knowledge. We want to demonstrate our expertise and how we can add value to Hikvision's team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Let’s remind them of our enthusiasm for the role and how we can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our approach based on the specific needs of Hikvision.
We think you need these skills to ace Presales Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Presales Engineer role. Highlight your relevant experience in surveillance or access control, and don’t forget to showcase your IT network design skills. We want to see how you can bring value to Hikvision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ETT Engineer position. Share specific examples of how you've supported partners or resolved technical issues in the past. Let us know what makes you tick!
Show Off Your Communication Skills: As an ETT Engineer, clear communication is key. In your application, demonstrate your ability to convey complex technical information simply. Whether it's through your CV or cover letter, we want to see that you can engage with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the Hikvision team. Don’t miss out on this opportunity!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to demonstrate your technical prowess. Brush up on Hikvision's product line and be ready to discuss specific features and benefits. Prepare to answer questions about IP CCTV systems and network design, as well as how you can resolve common issues.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share examples of how you've tackled technical challenges in the past. Think of situations where you identified customer needs and provided effective solutions. This will show that you can think on your feet and add value to the team.
✨Emphasise Team Collaboration
Hikvision values teamwork, so highlight your experience working with integrators and distribution partners. Share stories that illustrate your ability to collaborate effectively and support others, whether through training or direct technical assistance.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about Hikvision's future projects, team dynamics, and how they measure success in this role. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
