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For Companies At a Glance
- Tasks: Support partners and customers with technical queries and enhance their product knowledge.
- Company: Join Hikvision, the global leader in video surveillance technology.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be part of a team that drives innovation in security technology.
- Qualifications: Experience in IT network design and CCTV systems is a plus.
- Other info: Great opportunities for career growth and skill enhancement.
The predicted salary is between 36000 - 60000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We have employed over 50,000 people worldwide to help us develop and produce high-quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners, and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities of an ETT Engineer are as follows:
- Provide technical support to distribution partners and installers by phone, e-mail, and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network, and related technology).
- Identifying and supporting the training and development needs within partners and customers through sales team requests and regular consultation.
- Provide coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training, and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the company's adopted CRM system ensuring all data relating to customers, projects, and support tickets are accurate and up to date.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
The ability to prioritise and assess issues promptly and identify options to improve quality and training processes.
IT network design skills, knowledge, and experience.
IP CCTV system design skills, knowledge, and experience.
Analogue CCTV system design skills, knowledge, and experience - desirable for existing systems and migration.
Technology Account Engineer m/f/* employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Account Engineer m/f/*
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! If you’ve got technical know-how, consider creating a portfolio or a personal project that showcases your abilities. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Hikvision, and express your interest. Sometimes, they might have opportunities that aren’t advertised yet.
✨Tip Number 4
Apply through our website! We at StudySmarter believe in making the application process as smooth as possible. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re genuinely interested in joining the team!
We think you need these skills to ace Technology Account Engineer m/f/*
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technology Account Engineer role. Highlight relevant experience and skills that match the job description, especially in technical support and training.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for Hikvision. Share specific examples of how you've supported partners or resolved technical issues in the past.
Showcase Your Technical Skills: Don’t forget to mention your IT network design skills and any experience with CCTV systems. We want to see how your technical acumen can benefit our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IP and analogue CCTV systems. Be ready to discuss specific projects you've worked on and how you tackled any challenges. This will show that you're not just familiar with the products but can also apply your knowledge practically.
✨Showcase Your Communication Skills
As an ETT Engineer, you'll be liaising with partners and customers regularly. Prepare examples of how you've effectively communicated complex technical information in the past. This could be through training sessions or resolving customer queries—demonstrating your ability to simplify tech jargon is key!
✨Demonstrate Team Spirit
Hikvision values team players, so come prepared with examples of how you've collaborated with others in previous roles. Whether it’s coaching a colleague or working on a project together, showing that you can contribute positively to a team environment will set you apart.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview where you’ll need to demonstrate your problem-solving skills. Think about common technical issues in the industry and how you would approach resolving them. This will highlight your critical thinking and ability to handle pressure.
