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For Companies At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance with over 50,000 employees worldwide.
- Benefits: Enjoy opportunities for professional development and a collaborative work environment.
- Why this job: Be part of a dynamic team driving innovation in security technology with real-world impact.
- Qualifications: 3+ years in surveillance or access control; strong communication and IT network design skills required.
- Other info: Opportunity for on-site support across the UK and Ireland, enhancing your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We have employed over 50,000 people world-wide to help us to develop and produce high quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for a Pre-Sales Technical Engineer based in the North West who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities are as follows:
- Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifies and end user’s effort based on maximizing the design, specification and utilisation of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Respond to and follow up on Hikvision product and solutions technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
Skills:
You should have:
- A minimum of 3 years of relevant experience working in a surveillance or access control role.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- The ability to clearly communicate, provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Technical Presales Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Presales Engineer
✨Tip Number 1
Familiarise yourself with Hikvision's product line and solutions. Understanding the technical specifications and operational uses of their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the surveillance and access control industry. Attend relevant events or webinars to connect with potential colleagues and learn more about the market trends, which can give you an edge during discussions.
✨Tip Number 3
Brush up on your IT network design skills and IP CCTV system knowledge. Being able to discuss these topics confidently will show that you are well-prepared for the technical aspects of the role.
✨Tip Number 4
Prepare to showcase your problem-solving abilities. Think of examples from your past experience where you've successfully resolved technical issues or improved processes, as this aligns closely with the responsibilities of the position.
We think you need these skills to ace Technical Presales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in surveillance or access control roles. Emphasise your technical skills, particularly in IT network design and CCTV system design, as these are crucial for the Technical Presales Engineer position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Hikvision and the role. Mention specific experiences that demonstrate your ability to support distribution partners and end users, and how you can contribute to sustained business growth.
Showcase Technical Acumen: Provide examples of past projects where you successfully resolved technical issues or provided training. This will illustrate your capability to support partners and enhance their product knowledge, which is key for this role.
Highlight Team Collaboration: Since the role requires working closely with internal staff and partners, include examples of how you've effectively collaborated in previous positions. This will show your ability to engage with various stakeholders and uphold the company's reputation.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Technical Engineer, it's crucial to demonstrate your understanding of surveillance and access control systems. Be prepared to discuss your experience with IP CCTV and analogue systems, as well as any relevant IT network design skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific technical challenges or customer scenarios. Think about past experiences where you've successfully resolved issues or provided support, and be ready to share those examples.
✨Emphasise Team Collaboration
Hikvision values team players who can work effectively with internal staff and partners. Highlight your ability to collaborate and communicate clearly, ensuring that everyone is on the same page when it comes to project requirements and solutions.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you approach problem-solving in a technical context. Share examples of how you've identified customer needs and proposed effective solutions, showcasing your ability to optimise value for both the customer and the company.
