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- Tasks: Support partners and customers with technical queries and training on Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance with over 50,000 employees worldwide.
- Benefits: Enjoy opportunities for professional development, remote work options, and a dynamic team environment.
- Why this job: Be part of a reputable company driving innovation in security technology while enhancing your skills.
- Qualifications: IT network design and CCTV system design experience preferred; strong communication skills essential.
- Other info: Opportunity to travel across the UK and Ireland for on-site support and training.
The predicted salary is between 36000 - 60000 £ per year.
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We are looking for a Pre-Sales Technical Engineer based in the North West who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Medical Engineer
✨Tip Number 1
Familiarise yourself with Hikvision's product line and technical specifications. Understanding the nuances of their offerings will not only help you in discussions but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the security and surveillance industry. Attend relevant events or webinars to connect with potential colleagues and learn more about the market trends that could impact your role.
✨Tip Number 3
Brush up on your IT network design skills and IP CCTV system knowledge. Being able to discuss these topics confidently during interviews will set you apart from other candidates.
✨Tip Number 4
Prepare to showcase your problem-solving abilities. Think of examples where you've successfully resolved technical issues in the past, as this will be crucial for the Pre-Sales Technical Engineer position.
We think you need these skills to ace Technical Medical Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pre-Sales Technical Engineer at Hikvision. Familiarise yourself with their products and services, as well as the technical skills required for the role.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support, sales, and customer interaction. Emphasise any previous roles where you've provided training or developed technical solutions, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to work collaboratively with partners and customers. Mention specific examples of how you've resolved technical issues or supported business growth in past roles.
Highlight Technical Skills: In your application, be sure to mention your IT network design skills and experience with IP and analogue CCTV systems. Providing concrete examples of your technical expertise will help demonstrate your suitability for the position.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Technical Engineer, you'll need to demonstrate your understanding of IT network design and CCTV systems. Be prepared to discuss specific projects or experiences where you've applied this knowledge, as it will show your capability to support Hikvision's products effectively.
✨Emphasise Your Communication Skills
This role involves working closely with integrators and distribution partners. Highlight your ability to communicate complex technical information clearly and concisely, both verbally and in writing. Consider sharing examples of how you've successfully resolved issues or trained others in the past.
✨Demonstrate Problem-Solving Abilities
The ability to assess and resolve technical issues promptly is crucial. Prepare to discuss scenarios where you've identified problems and implemented solutions, particularly in high-pressure situations. This will illustrate your proactive approach and commitment to customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as providing on-site support or managing customer expectations. Practising your responses to these types of questions can help you articulate your thought process and decision-making skills during the interview.
