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- Tasks: Support partners and customers with technical queries and training on Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance with over 50,000 employees worldwide.
- Benefits: Enjoy opportunities for professional development and a dynamic work environment.
- Why this job: Be part of a reputable company driving innovation in security technology while enhancing your skills.
- Qualifications: IT network design and CCTV system design experience preferred; team players welcome!
- Other info: Opportunity for on-site support across the UK and Ireland, plus regular training sessions.
The predicted salary is between 36000 - 60000 £ per year.
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We are looking for a Pre-Sales Technical Engineer based in the North West who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaison with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Technical Medical Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Medical Engineer
✨Tip Number 1
Familiarise yourself with Hikvision's product line and technical specifications. Understanding the nuances of their offerings will not only help you in discussions but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the security technology field, especially those who have experience with Hikvision products. Engaging with industry peers can provide insights and potentially valuable connections that may assist you during the application process.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. As a Pre-Sales Technical Engineer, you'll need to resolve issues efficiently, so having specific instances ready to discuss can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in video surveillance technology and IT network design. Being knowledgeable about current developments will not only enhance your expertise but also show your commitment to continuous learning, which is crucial for this role.
We think you need these skills to ace Technical Medical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, sales engineering, and any specific knowledge of CCTV systems or IT network design. Use keywords from the job description to align your skills with what Hikvision is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you've successfully provided technical support or training, and how these experiences make you a great fit for the Pre-Sales Technical Engineer position.
Showcase Your Technical Skills: Be sure to include any certifications or training related to CCTV systems, IT networks, or technical sales. Highlight your ability to resolve technical issues and provide support, as this is crucial for the role.
Prepare for Potential Questions: Think about common interview questions related to technical support and sales. Prepare examples that demonstrate your problem-solving skills and ability to work with partners and customers effectively.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Technical Engineer, it's crucial to demonstrate your understanding of IT network design and CCTV systems. Be prepared to discuss specific projects or experiences where you've successfully applied this knowledge.
✨Emphasise Team Collaboration
Highlight your ability to work with integrators, distribution partners, and end users. Share examples of how you've contributed to team success and maintained professionalism in challenging situations.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of instances where you've resolved technical issues or improved processes, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Training Skills
Since the role involves coaching and developing others, prepare to discuss your experience in training or mentoring. Provide examples of how you've identified training needs and successfully delivered sessions.
