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- Tasks: Support partners and customers with technical queries and training on Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance with over 50,000 employees worldwide.
- Benefits: Enjoy opportunities for professional development and a dynamic work environment.
- Why this job: Be part of a reputable company driving innovation in security technology and making a real impact.
- Qualifications: IT network design and CCTV system design skills are essential; experience is a plus.
- Other info: This role involves travel across the UK and Ireland for on-site support.
The predicted salary is between 36000 - 60000 £ per year.
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We are looking for a Pre-Sales Technical Engineer based in the North West who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer Network
✨Tip Number 1
Familiarise yourself with Hikvision's product line and the latest trends in video surveillance technology. This knowledge will not only help you answer questions confidently but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with professionals in the industry, especially those who work with Hikvision products. Attend relevant trade shows or webinars to connect with potential colleagues and partners, which can give you insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with IT network design and CCTV systems in detail. Be ready to share specific examples of how you've resolved technical issues or supported customers in previous roles, as this will showcase your problem-solving skills.
✨Tip Number 4
Demonstrate your ability to work collaboratively by highlighting any past experiences where you've successfully trained or coached team members. This will show that you can contribute to the development of others, aligning with the role's requirements.
We think you need these skills to ace Technical Engineer Network
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, network design, and CCTV systems. Use specific examples that demonstrate your skills and achievements related to the job description.
Craft a Compelling Cover Letter: Write a cover letter that addresses Hikvision's needs directly. Mention your experience with pre-sales technical support and how you can contribute to their business growth. Show enthusiasm for the role and the company.
Showcase Technical Skills: In your application, emphasise your IT network design skills and experience with both IP and analogue CCTV systems. Provide examples of past projects or roles where you successfully applied these skills.
Highlight Team Collaboration: Since the role requires working with integrators and distribution partners, include examples of how you've successfully collaborated in a team environment. This will demonstrate your ability to uphold Hikvision’s business performance and reputation.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Technical Engineer, you'll need to demonstrate your understanding of IT network design and CCTV systems. Be prepared to discuss specific projects or experiences where you've successfully implemented these technologies.
✨Emphasise Your Communication Skills
This role involves working closely with partners and customers. Highlight your ability to communicate complex technical information clearly and effectively, both verbally and in writing.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-world situations, such as resolving technical issues or providing on-site support. Think of examples from your past experience that showcase your problem-solving skills.
✨Demonstrate Team Collaboration
Since the ideal candidate is a team player, be ready to discuss how you've worked collaboratively in previous roles. Share examples of how you've supported colleagues or contributed to team success.
