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For Companies At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance technology.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in security technology.
- Qualifications: 3+ years in surveillance or access control, strong communication skills.
- Other info: Exciting environment with continuous learning and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We have employed over 50,000 people world-wide to help us to develop and produce high quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities of an ETT Engineer are as follows:
- Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifies and end user’s effort based on maximizing the design, specification and utilisation of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Respond to and follow up on Hikvision product and solutions technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
Skills:
You should have:
- A minimum of 3 years of relevant experience working in a surveillance or access control role.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- The ability to clearly communicate, provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Presales Engineer in Stockport employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer in Stockport
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and peers. Don’t be shy—introduce yourself and chat about your skills and experiences. You never know who might have the perfect opportunity for you!
✨Tip Number 2
Show off your expertise! Create a portfolio or a personal website showcasing your projects and achievements in surveillance and access control. This gives you a chance to demonstrate your skills and makes you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Hikvision products and solutions. Be ready to discuss how you've tackled challenges in previous roles. Confidence is key, so rehearse with a friend or in front of the mirror!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Presales Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Presales Engineer role. Highlight your relevant experience in surveillance or access control, and don’t forget to showcase your IT network design skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Hikvision. Mention specific projects or experiences that relate to the responsibilities listed in the job description. Let us know how you can help us grow!
Showcase Your Technical Skills: Since this role involves providing technical support, make sure to highlight your technical acumen. Include any relevant certifications or training you've completed, especially in IP CCTV and analogue systems. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to be well-versed in Hikvision's products and solutions. Make sure you understand the technical specifications and operational uses of their surveillance systems. Brush up on your IT network design skills and be ready to discuss how you can optimise value for customers.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share examples of how you've resolved technical issues in the past. Highlight your ability to assess customer needs and recommend appropriate solutions. This will demonstrate your proactive approach and your capability to support distribution partners effectively.
✨Emphasise Team Collaboration
Hikvision values team players, so make sure to convey your experience working collaboratively with internal staff and external partners. Discuss how you've contributed to team success and supported colleagues in enhancing their product knowledge and technical skills.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-world situations, such as handling a technical support call or conducting a training session. Practise articulating your thought process and the steps you would take to ensure customer satisfaction and uphold Hikvision’s reputation.
