At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, a global leader in video surveillance technology.
- Benefits: Full-time role with opportunities for professional growth and development.
- Other info: Exciting career path with a focus on innovation and teamwork.
- Why this job: Make an impact in tech while collaborating with a dynamic team.
- Qualifications: 3+ years in surveillance or access control; strong communication and IT skills.
The predicted salary is between 36000 - 60000 £ per year.
Hikvision UK Ltd is the UK branch of Hikvision, the world’s leading video surveillance manufacturer. We employ over 50,000 people worldwide to develop and produce high‑quality equipment for public use and have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring timely and professional issue resolution. The ideal candidate is a team‑player who upholds Hikvision’s business performance and reputation, helping to create sustained business growth.
Key Responsibilities
- Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifying and end user requirements to maximize design, specification and utilization of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e‑mail and internet with questions about the entire product line regarding operational uses, issues or projects (installation, network and related technology).
- Provide on‑site technical support to distribution partners and installers where required in the UK and Ireland.
- Identify and support the training and development needs within partners and customers through sales team requests and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team members to enhance product knowledge, technical acumen, and sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, alerting sales and account teams to potential technical risks impacting deal closure.
- Assist in designing and expanding training and development programs based on organizational and individual needs.
- Deliver and support demonstrations, training, exhibitions or roadshows relating to Hikvision products and solutions.
- Maintain and develop the company’s adopted CRM system, ensuring all customer, project and support ticket data are accurate and up to date.
- Respond to and follow up on product and solution technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, liaising with colleagues in local or worldwide locations as necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on market and Hikvision’s products and solutions.
Skills / Qualifications
- Minimum of 3 years of relevant experience working in a surveillance or access control role.
- Ability to prioritize and assess issues promptly, and identify options to improve quality and training processes.
- Strong communication skills, ability to provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience – desirable for existing systems and migration.
Seniority level Associate
Employment type Full‑time
Job function Engineering, Consulting, and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting
Location Belfast, Northern Ireland, United Kingdom
Presales Engineer employer: Hikvision UK & Ireland
As a Graduate Data Analyst at our company, you will thrive in a dynamic and supportive work environment that values innovation and collaboration. We offer a comprehensive benefits package, including private health insurance and a generous annual leave policy, ensuring a healthy work-life balance. With regular company events and opportunities for professional growth, you will be empowered to develop your skills while contributing to meaningful projects in a vibrant location.
Contact Details:
Hikvision UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Presales Engineer
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We think you need these skills to ace Presales Engineer
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Presales Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Hikvision UK & Ireland a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Hikvision UK & Ireland specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Hikvision UK & Ireland
✨Brush Up on Core Engineering Principles
Before heading into the interview with Hikvision UK & Ireland, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Hikvision UK & Ireland want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
