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For Companies At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, a global leader in video surveillance technology.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make an impact in tech while collaborating with a dynamic team.
- Qualifications: 3+ years in surveillance or access control; strong communication and IT skills.
- Other info: Exciting career path with a focus on innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Hikvision UK Ltd is the UK branch of Hikvision, the world’s leading video surveillance manufacturer. We employ over 50,000 people worldwide to develop and produce high‑quality equipment for public use and have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring timely and professional issue resolution. The ideal candidate is a team‑player who upholds Hikvision’s business performance and reputation, helping to create sustained business growth.
Key Responsibilities
- Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifying and end user requirements to maximize design, specification and utilization of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e‑mail and internet with questions about the entire product line regarding operational uses, issues or projects (installation, network and related technology).
- Provide on‑site technical support to distribution partners and installers where required in the UK and Ireland.
- Identify and support the training and development needs within partners and customers through sales team requests and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team members to enhance product knowledge, technical acumen, and sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, alerting sales and account teams to potential technical risks impacting deal closure.
- Assist in designing and expanding training and development programs based on organizational and individual needs.
- Deliver and support demonstrations, training, exhibitions or roadshows relating to Hikvision products and solutions.
- Maintain and develop the company’s adopted CRM system, ensuring all customer, project and support ticket data are accurate and up to date.
- Respond to and follow up on product and solution technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, liaising with colleagues in local or worldwide locations as necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on market and Hikvision’s products and solutions.
Skills / Qualifications
- Minimum of 3 years of relevant experience working in a surveillance or access control role.
- Ability to prioritize and assess issues promptly, and identify options to improve quality and training processes.
- Strong communication skills, ability to provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience – desirable for existing systems and migration.
Seniority level Associate
Employment type Full‑time
Job function Engineering, Consulting, and Information Technology
Industries Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting
Location Belfast, Northern Ireland, United Kingdom
Presales Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Hikvision. A friendly chat can open doors!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking events. Bring examples of past projects or solutions you've implemented that relate to the role of an ETT engineer.
✨Tip Number 3
Be proactive! If you see a potential issue or opportunity while researching Hikvision, mention it. This shows you're already thinking like a team player and are ready to contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hikvision team. Let’s make it happen!
We think you need these skills to ace Presales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Presales Engineer role. Highlight your relevant experience in surveillance or access control, and don’t forget to showcase your IT network design skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Hikvision. Mention specific projects or experiences that relate to the job description, and show us your passion for the industry.
Showcase Your Communication Skills: As a Presales Engineer, strong communication is key. In your application, demonstrate your ability to convey technical information clearly. Whether it's through your CV or cover letter, let us know how you’ve successfully communicated with partners or customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join the Hikvision family!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to be well-versed in Hikvision's product line. Brush up on the technical specifications and operational uses of their surveillance systems. Being able to discuss these confidently will show your expertise and help you stand out.
✨Understand the Customer's Needs
Before the interview, think about how you can assess and address customer requirements. Prepare examples of how you've previously identified unmet needs and provided tailored solutions. This will demonstrate your proactive approach and problem-solving skills.
✨Showcase Your Communication Skills
Strong communication is key in this role. Practice explaining complex technical concepts in simple terms. You might even want to prepare a mock presentation or demo to illustrate your ability to convey information effectively to both technical and non-technical audiences.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like resolving a technical issue for a partner or conducting a training session. Think through your past experiences and be ready to share how you handled similar challenges, highlighting your teamwork and coaching abilities.
