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For Companies At a Glance
- Tasks: Support partners from pre-sales to post-sales, ensuring top-notch technical outcomes.
- Company: Join a leading tech company focused on innovative security solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of technology, making a real difference in customer experiences.
- Qualifications: Technical expertise and strong communication skills are essential.
- Other info: Dynamic team environment with plenty of chances to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
This role sits at the heart of our technical function. The job holder plays a critical role in supporting partners throughout the entire customer journey — from pre-sales solution design to post-sales delivery — ensuring high-quality, reliable technical outcomes every step of the way. Beyond external support, this role is also about sharing expertise internally, raising technical capability across the organisation and helping teams consistently deliver professional, high-value technical services.
Responsibilities
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Work with the internal staff of Hikvision to engage and support partners, integrators, specifies and end users in an effort to maximize the design, specification and utilisation of Hikvision products and solutions.
- Proactively scope the technical solution required to address the customer requirements, to assess the customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Identify and support the training and development needs within partners and customers through sales team requests and regular consultations.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Support company events, including but not limited to pre-build and installation.
Pre-Sales Technical Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Technical Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage with others, the better your chances of landing that Pre-Sales Technical Engineer role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, don’t hold back on sharing your knowledge about technical solutions and customer needs. This will demonstrate your value and make you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to pre-sales and technical support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission of delivering high-quality technical services.
We think you need these skills to ace Pre-Sales Technical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pre-Sales Technical Engineer role. Highlight your technical skills and experience that align with the job description, especially in supporting partners and customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for supporting the customer journey at Hikvision.
Showcase Your Technical Expertise: In your application, don’t forget to showcase your technical expertise. Mention specific projects or experiences where you've successfully scoped solutions or supported training and development needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Pre-Sales Technical Engineer, you’ll need to demonstrate a solid understanding of the technical solutions offered. Brush up on Hikvision products and solutions, and be ready to discuss how they can meet customer needs. Prepare examples of past experiences where you successfully scoped technical solutions.
✨Master the CRM System
Familiarise yourself with CRM systems, especially if you have experience with the one used by the company. Be prepared to discuss how you’ve maintained accurate data in previous roles and how this has positively impacted customer relationships and project outcomes.
✨Showcase Your Communication Skills
This role involves engaging with partners and internal teams, so strong communication skills are a must. Practice explaining complex technical concepts in simple terms. You might even want to prepare a mock presentation to demonstrate your ability to convey information clearly and effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle customer interactions. Think of scenarios where you identified unmet needs or pursued additional business opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
