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For Companies At a Glance
- Tasks: Support partners and customers with technical solutions and training for Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance technology.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make an impact in tech while collaborating with industry leaders and enhancing your skills.
- Qualifications: 3+ years in surveillance or access control, strong communication, and IT network design skills.
- Other info: Opportunities for career growth and continuous learning in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
About Hikvision
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We have employed over 50,000 people world-wide to help us to develop and produce high quality equipment intended for public use. As a result, we have achieved the highest global ranking in the A&S Security 50 on multiple occasions.
The Role
We are looking for an ETT engineer based in Ireland who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
The main responsibilities of an ETT Engineer are as follows:
- Work with the internal staff of Hikvision to engage and support distribution partner’s integrators, specifies and end user’s effort based on maximizing the design, specification and utilisation of Hikvision products and solutions.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in the UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Proactively scope the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend appropriate solutions that optimize value for both the customer and Hikvision.
- Provide coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Collaborate with internal staff to ensure all opportunities are effectively understood, supported and executed.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assist in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
The Pre-Sales Technical Engineer is also expected to:
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Respond to and follow up on Hikvision product and solutions technical enquiries.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
Skills:
You should have:
- A minimum of 3 years of relevant experience working in a surveillance or access control role.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- The ability to clearly communicate, provide feedback and confirm understanding.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Presales Engineer in Norwich employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Engineer in Norwich
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with potential employers and peers. Don’t be shy – introduce yourself and chat about your skills and experiences!
✨Tip Number 2
Show off your expertise! Create a portfolio or a personal website showcasing your projects and achievements in surveillance and access control. This gives you an edge and makes it easier for employers to see what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios related to the ETT role. Get a friend to do mock interviews with you so you can build confidence and refine your answers.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals like you. Keep an eye on our job listings and don’t hesitate to reach out if you have any questions about the application process.
We think you need these skills to ace Presales Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Presales Engineer role. Highlight your relevant experience in surveillance or access control, and don’t forget to showcase your IT network design skills. We want to see how you can bring value to Hikvision!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the ETT Engineer position. Share specific examples of how you've resolved technical issues or supported partners in the past. Let us know what makes you tick!
Showcase Your Communication Skills: As an ETT Engineer, clear communication is key. In your application, demonstrate your ability to convey complex technical information simply and effectively. We love candidates who can bridge the gap between tech and people!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about Hikvision while you’re at it!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
As a Presales Engineer, you'll need to demonstrate your technical expertise. Brush up on Hikvision's product line and be ready to discuss how you can support integrators and end users. Familiarise yourself with common issues and solutions related to IP CCTV and analogue systems.
✨Showcase Your Communication Skills
This role requires clear communication with various stakeholders. Prepare examples of how you've effectively communicated technical information in the past. Think about times when you’ve resolved issues or provided training, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving. Think of specific instances where you've identified customer needs and proposed effective solutions. Highlight your ability to assess situations quickly and improve processes.
✨Engage with the Company Culture
Research Hikvision’s values and culture. During the interview, express how your personal values align with theirs. Show enthusiasm for contributing to their business growth and maintaining their reputation in the industry.
