Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support distributors and installers with Hikvision products via phone and email.
- Company: Hikvision UK & Ireland is a leading provider of security solutions.
- Benefits: Enjoy a full-time role with opportunities for training and career growth.
- Why this job: Join a dynamic team, enhance your tech skills, and contribute to business success.
- Qualifications: IT troubleshooting skills and a positive attitude are essential; experience in CCTV systems is a plus.
- Other info: This entry-level position offers a chance to make a real impact in the tech industry.
The predicted salary is between 42000 - 84000 £ per year.
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth.
Responsibilities:
- Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately.
- Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
- Help and support with testing products; and report the results to your line manager.
- Maintain and develop the company’s CRM system by ensuring all data relating to customers and support tickets are accurate and up to date.
- Attend regular training and meetings to maintain and expand knowledge and performance level.
- Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.
Knowledge and Skills:
- IT network design skills, knowledge and experience
- IT troubleshooting skills, knowledge and experience
- IP CCTV system design skills, knowledge and experience (desirable)
- IP CCTV troubleshooting skills, knowledge and experience (desirable)
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration (desirable)
- Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration (desirable)
- Door Entry System Design skills, knowledge and experience (desirable)
- Door Entry System troubleshooting skills, knowledge and experience (desirable)
Competences:
- A good team player who is able to work with other team members to achieve team targets
- Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations
- Good problem solving skills and resilience
- Positive attitude towards work
- High integrity
Employment type: Full-time
Job function: Customer Service, Information Technology, and Engineering
Industries: Security and Investigations and Computer and Network Security
Hotline Technical Support Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotline Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Hikvision products and solutions. Understanding their features and common issues will help you provide better support and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your IT troubleshooting skills, especially related to IP CCTV systems. Being able to discuss specific scenarios where you've resolved technical issues can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As a Hotline Technical Support Engineer, you'll need to explain complex technical concepts clearly to clients. Role-playing with a friend can help you refine this skill.
✨Tip Number 4
Network with current employees or professionals in the industry. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Hotline Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, troubleshooting, and customer service. Emphasise any specific skills related to IP CCTV systems and network design, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your background aligns with the responsibilities outlined in the job description. Mention your problem-solving skills and ability to work in a team.
Showcase Technical Skills: Clearly list your technical skills related to IT troubleshooting and CCTV systems. If you have experience with CRM systems, make sure to include that as well, as maintaining accurate data is part of the job.
Prepare for Potential Questions: Think about common interview questions related to customer service and technical support. Be ready to discuss how you've handled difficult situations in the past and how you ensure customer satisfaction.
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Products
Familiarise yourself with Hikvision products and solutions. Understand their features, common issues, and troubleshooting steps. This knowledge will help you answer questions confidently and demonstrate your technical expertise.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Highlight your analytical thinking and resilience when faced with challenges, as these are key traits for a Hotline Technical Support Engineer.
✨Emphasise Communication Skills
Since the role involves direct communication with clients, practice articulating complex technical information in a clear and concise manner. Be ready to showcase your interpersonal skills and how you ensure customers feel valued and supported.
✨Demonstrate Team Spirit
Hikvision values teamwork, so be prepared to discuss how you've collaborated with others to achieve goals. Share examples of how you contribute to a positive team environment and support your colleagues in reaching targets.
