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- Tasks: Support distributors and installers with Hikvision products via phone and email.
- Company: Join Hikvision UK Limited, a leader in innovative security solutions.
- Benefits: Enjoy a collaborative work environment with ongoing training and development opportunities.
- Why this job: Be part of a team that values customer support and drives business growth.
- Qualifications: IT network design and troubleshooting skills are essential; CCTV experience is a plus.
- Other info: Ideal for tech-savvy individuals looking to make an impact in the security industry.
The predicted salary is between 28800 - 48000 £ per year.
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth.
Responsibilities:
- Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately.
- Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
- Help and support with testing products; and report the results to your line manager.
- Maintain and develop the company’s CRM system by ensuring all data relating to customers and support tickets are accurate and up to date.
- Attend regular training and meetings to maintain and expand knowledge and performance level.
- Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.
Knowledge and Skills:
- IT network design skills, knowledge and experience.
- IT troubleshooting skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience (desirable).
- IP CCTV troubleshooting skills, knowledge and experience (desirable).
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration (desirable).
- Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration (desirable).
- Door Entry System Design skills, knowledge and experience (desirable).
- Door Entry System troubleshooting skills, knowledge and experience (desirable).
Competences:
- A good team player who is able to work with other team members to achieve team targets.
- Attention to detail.
- Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations.
- Good problem solving skills and resilience.
- Positive attitude towards work.
- High integrity.
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotline Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Hikvision products and solutions. Understanding the technical specifications and common issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to support customers effectively.
✨Tip Number 2
Brush up on your IT troubleshooting skills. Since the role requires resolving technical issues, being able to articulate your problem-solving process and share examples of past experiences will show that you're capable of handling the challenges that come with the job.
✨Tip Number 3
Practice your communication skills. As a Hotline Technical Support Engineer, you'll need to explain complex technical concepts in a way that's easy for clients to understand. Role-playing scenarios with friends or family can help you refine this skill.
✨Tip Number 4
Network with professionals in the industry. Engaging with others who work in technical support or related fields can provide valuable insights and potentially lead to referrals. Consider joining relevant online forums or attending industry events to expand your connections.
We think you need these skills to ace Hotline Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT network design, troubleshooting skills, and any specific knowledge of CCTV systems. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are passionate about providing technical support and how your skills align with the responsibilities outlined in the job description. Mention your ability to communicate effectively and solve problems.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided customer support or technical assistance. Include specific examples of how you resolved issues and supported clients, particularly in a technical context.
Prepare for Technical Questions: Anticipate potential technical questions related to Hikvision products and solutions. Brush up on your knowledge of IP CCTV systems and troubleshooting techniques, as this will likely be a key focus during the interview process.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
Make sure to brush up on your IT network design and troubleshooting skills, especially related to IP and analogue CCTV systems. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Service Skills
Since the role involves supporting distributors and installers, highlight your experience in providing excellent customer service. Share instances where you went above and beyond to ensure a client felt valued and supported.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Practice articulating your thought process and the steps you would take to troubleshoot and resolve issues effectively.
✨Emphasise Teamwork and Communication
As a Hotline Technical Support Engineer, you'll need to work closely with your team. Be ready to discuss how you collaborate with others to achieve targets and how you communicate complex information clearly to clients.
