Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support for Hikvision products via phone and email.
- Company: Join Hikvision UK Limited, a leader in innovative security solutions.
- Benefits: Gain valuable experience, training opportunities, and a supportive team environment.
- Why this job: Make a real difference by helping clients solve their tech challenges.
- Qualifications: IT knowledge, problem-solving skills, and a passion for customer service.
- Other info: Dynamic role with opportunities for growth and development in the tech industry.
The predicted salary is between 28800 - 48000 £ per year.
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth.
Responsibilities:
Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately.
Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
Help and support with testing products; and report the results to your line manager.
Maintain and develop the company\’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
Attend regular training and meetings to maintain and expand knowledge and performance level.
Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.
Knowledge and Skills:
IT network design skills, knowledge and experience
IT troubleshooting skills, knowledge and experience
IP CCTV system design skills, knowledge and experience (desirable)
IP CCTV troubleshooting skills, knowledge and experience (desirable)
Analogue CCTV system design skills, knowledge and experience – desirable for existing systems and migration) (desirable)
Analogue CCTV system troubleshooting skills, knowledge and experience – desirable for existing systems and migration) (desirable)
Door Entry System Design skills, knowledge and experience (desirable)
Door Entry System troubleshooting skills, knowledge and experience (desirable)
Competences:
- A good team player who is able to work with other team members to achieve team targets
- Attention to detail
- Good communication skills as well as interpersonal skills to understand customers\’ needs and meet their expectations
- Good problem solving skills and resilience
- Positive attitude towards work
- High integrity
Hotline Technical Support Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotline Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Hikvision's products and solutions so you can speak confidently about them during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues related to CCTV systems and prepare how you'd tackle them. Being able to demonstrate your troubleshooting approach will impress the interviewers.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly. Remember, as a Hotline Technical Support Engineer, you'll need to convey complex information in a way that's easy for clients to understand.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hotline Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hotline Technical Support Engineer role. Highlight your IT troubleshooting skills and any relevant experience with Hikvision products or similar technologies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how your skills align with our needs. Don’t forget to mention your problem-solving abilities and your positive attitude – we love that!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your written application reflects your communication skills. Be clear, concise, and friendly in your language. We want to see how you can connect with our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech
Brush up on your IT network design and troubleshooting skills. Be ready to discuss specific Hikvision products and solutions, as well as any relevant experience you have with IP and analogue CCTV systems. This will show that you're not just familiar with the tech but can also provide valuable support.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to research solutions or alternatives for clients. This will demonstrate your ability to think on your feet and provide excellent customer service under pressure.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be supporting distributors and installers, it's crucial to ensure they feel valued and understood. Good communication can set you apart from other candidates.
✨Be a Team Player
Highlight your experience working in teams and how you contribute to achieving team targets. Mention any training sessions or meetings you've attended that helped you grow your knowledge and performance. This shows that you're committed to continuous improvement and collaboration.