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- Tasks: Provide top-notch technical support for Hikvision products via phone and email.
- Company: Join Hikvision UK Limited, a leader in innovative security solutions.
- Benefits: Competitive salary, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and skill development.
- Why this job: Make a real difference by helping clients solve their tech challenges.
- Qualifications: Experience in IT troubleshooting and network design is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth.
Responsibilities:
- Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately.
- Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
- Help and support with testing products; and report the results to your line manager.
- Maintain and develop the company’s CRM system by ensuring all data relating to customers and support tickets are accurate and up to date.
- Attend regular training and meetings to maintain and expand knowledge and performance level.
- Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.
Knowledge and Skills:
- IT network design skills, knowledge and experience.
- IT troubleshooting skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience (desirable).
- IP CCTV troubleshooting skills, knowledge and experience (desirable).
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration (desirable).
- Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration (desirable).
- Door Entry System Design skills, knowledge and experience (desirable).
- Door Entry System troubleshooting skills, knowledge and experience (desirable).
Competences:
- A good team player who is able to work with other team members to achieve team targets.
- Attention to detail.
- Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations.
- Good problem solving skills and resilience.
- Positive attitude towards work.
- High integrity.
Technical Support Engineer / ICT Engineer in Hayes employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer / ICT Engineer in Hayes
✨Tip Number 1
Get to know the company inside out! Research Hikvision's products and solutions so you can speak confidently about them during interviews. This shows you're genuinely interested and ready to tackle any technical queries that come your way.
✨Tip Number 2
Practice your problem-solving skills! Think of common issues that might arise with CCTV systems and how you'd resolve them. Being able to demonstrate your troubleshooting abilities will definitely impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations. Plus, they might even give you a heads-up on what to focus on during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the team right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Support Engineer / ICT Engineer in Hayes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your IT troubleshooting skills and any relevant experience with CCTV systems to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support and how your background makes you a perfect fit for our team at Hikvision.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Stuff
Make sure you brush up on your IT network design and troubleshooting skills. Familiarise yourself with Hikvision products, especially IP and analogue CCTV systems. Being able to discuss specific examples of how you've solved technical issues in the past will show that you're the right fit for the role.
✨Practice Your Communication
Since you'll be providing support via phone and email, practice explaining complex technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and effectively, making sure they feel supported and valued.
✨Show Your Team Spirit
Highlight your ability to work well in a team during the interview. Share examples of how you've collaborated with others to achieve targets or solve problems. This will demonstrate that you understand the importance of teamwork in achieving success at Hikvision.
✨Stay Positive and Resilient
Prepare to discuss how you handle challenging situations and maintain a positive attitude. Employers love candidates who can stay calm under pressure and find solutions to problems. Think of a time when you turned a negative situation into a positive outcome and be ready to share it!