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- Tasks: Provide technical support and training to distributors while optimising HIKVISION products.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for travel and growth.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Engineering degree, fluent in English and Mandarin, and strong communication skills.
- Other info: Flexible work environment with opportunities to learn and develop your career.
The predicted salary is between 30000 - 42000 £ per year.
The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub-distributors, including troubleshooting, technical training, product induction, and promotion. The job holder is expected to ensure satisfactory HIKVISION technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Deal with technical issues that are raised by distributors and sub-distributors.
- Sort out cases in relation to product problems and carry out internal case-sharing.
- Provide Hikvision Software/Hardware training on operation, installation, commissioning, and maintenance to distributors and sub-distributors.
- Summarise product requirements in the regions, analyse and give feedback to the R&D team of headquarters, promote optimization and upgrading of products, and ensure regional market needs are met.
- Collate product quality issues and give prompt feedback; escalate the issues to the Technical Support or R&D team of headquarters in a timely manner to improve the quality of products.
- Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
- Provide product consultation and product selection service to distributors and sub-distributors.
- Carry out other duties assigned by line manager.
Knowledge Skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Fluent in English and Mandarin, both written and verbal.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
- From an Engineering or related degree discipline.
Competence
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- High flexibility to work onsite or in the office and ready to travel on short notice.
- An ability to work with diverse teams and team members (Product, Channel sales, etc.).
IT Graduate Engineer in Hayes employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Graduate Engineer in Hayes
✨Tip Number 1
Network like a pro! Attend industry events, webinars, and meetups to connect with professionals in the IT field. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical abilities. This can be a great conversation starter during interviews and shows potential employers what you can do.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock interviews with friends or using online resources. Focus on common technical questions and how to explain complex concepts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Let’s get you started on your journey!
We think you need these skills to ace IT Graduate Engineer in Hayes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Graduate Engineer role. Highlight relevant skills like troubleshooting, technical support, and any experience with Microsoft Office. We want to see how you can contribute to our Technical Support team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our needs. Don’t forget to mention your communication skills and any experience with training or product promotion.
Showcase Your Technical Skills: Since this role involves dealing with technical issues, make sure to showcase your IT knowledge and problem-solving skills. Mention any relevant projects or experiences that demonstrate your ability to learn new technologies quickly.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around HIKVISION products. Be ready to discuss troubleshooting methods and how you would handle specific technical issues that distributors might face.
✨Show Off Your Communication Skills
Since this role involves a lot of training and support, practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on a product or service to demonstrate your ability to convey information clearly.
✨Be Ready to Problem Solve
Prepare for situational questions where you’ll need to showcase your analytical and problem-solving skills. Think of examples from your studies or previous experiences where you successfully resolved a technical issue.
✨Demonstrate Your Flexibility
This job requires adaptability, so be prepared to discuss how you can work both onsite and remotely. Share any experiences where you had to adjust quickly to new situations or travel on short notice.
