At a Glance
- Tasks: Provide technical support and training to distributors, ensuring product optimisation.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Exciting role with travel opportunities and diverse team collaboration.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Engineering degree or related field, fluent in English and Mandarin, strong communication skills.
The predicted salary is between 28000 - 35000 £ per year.
The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub-distributors, including troubleshooting, technical training, product induction, and promotion. The job holder is expected to ensure satisfactory HIKVISION technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Deal with technical issues that are raised by distributors and sub-distributors.
- Sort out cases in relation to product problems and carry out internal case-sharing.
- Provide Hikvision Software/Hardware training on operation, installation, commissioning, and maintenance to distributors and sub-distributors.
- Summarise product requirements in the regions, analyse and give feedback to the R&D team of headquarters, promote optimization and upgrading of products, and ensure regional market needs are met.
- Collate product quality issues and give prompt feedback; escalate the issues to the Technical Support or R&D team of headquarters in a timely manner to improve the quality of products.
- Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
- Provide product consultation and product selection service to distributors and sub-distributors.
- Carry out other duties assigned by the line manager.
Knowledge Skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Fluent in English and Mandarin, both written and verbal.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
- From an Engineering or related degree discipline.
Competence
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- High flexibility to work onsite or in the office and ready to travel on short notice.
- An ability to work with diverse teams and team members (Product, Channel sales, etc.).
Graduate IT Support Engineer in Hayes employer: Hikvision UK & Ireland
HIKVISION is an exceptional employer that values innovation and employee development, offering a dynamic work environment for Graduate IT Support Engineers. With a strong focus on technical training and support, employees are encouraged to grow their skills while contributing to cutting-edge technology solutions. The collaborative culture fosters teamwork and provides unique opportunities for career advancement in a rapidly evolving industry.
Contact Details:
Hikvision UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support Engineer in Hayes
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, workshops, or even online webinars. The more you engage with others, the better your chances of landing that Graduate IT Support Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or training, create a portfolio or a blog where you can share your insights and experiences. This not only showcases your expertise but also makes you memorable to potential employers.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each application. Research the company and mention how your skills align with their needs, especially in technical support and product optimisation. We want to see that you’re genuinely interested!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Graduate IT Support Engineer in Hayes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate IT Support Engineer role. Highlight any relevant technical support experience, especially with troubleshooting and training, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with our needs. Don’t forget to mention your communication skills and ability to work with diverse teams.
Showcase Your Technical Skills:We want to see your proficiency in Microsoft Office and any IT/network knowledge you have. If you’ve worked with similar products or technologies, make sure to include that in your application to catch our eye!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around HIKVISION products. Be ready to discuss troubleshooting methods and how you would handle specific technical issues that distributors might face.
✨Show Off Your Communication Skills
Since this role involves a lot of training and support, practice explaining complex concepts in simple terms. Think about how you can demonstrate your ability to communicate effectively with both technical and non-technical audiences.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle real-life situations, like a distributor facing a product issue. Prepare examples from your past experiences where you successfully resolved similar problems or provided training.
✨Research the Company Culture
Get to know HIKVISION’s values and mission. This will help you align your answers with what they’re looking for in a candidate. Showing that you understand their culture can set you apart from other candidates.
