At a Glance
- Tasks: Provide technical support and training to distributors while optimising HIKVISION products.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Gain hands-on experience, competitive salary, and opportunities for growth.
- Other info: Flexible work environment with travel opportunities and diverse team collaboration.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Engineering degree, fluent in English and Mandarin, and strong communication skills.
The predicted salary is between 28000 - 38000 £ per year.
The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub-distributors, including troubleshooting, technical training, product induction, and promotion. The job holder is expected to ensure satisfactory HIKVISION technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Deal with technical issues that are raised by distributors and sub-distributors.
- Sort out cases in relation to product problems and carry out internal case-sharing.
- Provide Hikvision Software/Hardware training on operation, installation, commissioning, and maintenance to distributors and sub-distributors.
- Summarise product requirements in the regions, analyse and give feedback to the R&D team of headquarters, promote optimization and upgrading of products, and ensure regional market needs are met.
- Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in a timely manner to improve the quality of products.
- Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
- Provide product consultation and product selection service to distributors and sub-distributors.
- Carry out other duties assigned by line manager.
Knowledge Skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Fluent in English and Mandarin, both written and verbal.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
- From an Engineering or related degree discipline.
Competence
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- High flexibility to work onsite or office and ready to travel on short notice.
- An ability to work with diverse teams and team members (Product, Channel sales, etc.).
Graduate IT Engineer in Hayes employer: Hikvision UK & Ireland
HIKVISION is an exceptional employer for Graduate IT Engineers, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, we provide comprehensive training and development opportunities, ensuring that our team members are equipped to excel in their roles. Located in a vibrant area, our company culture promotes teamwork and inclusivity, making it a rewarding place to build a meaningful career in the tech industry.
Contact Details:
Hikvision UK & Ireland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Engineer in Hayes
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, workshops, or even online webinars. The more you engage with others, the better your chances of landing that Graduate IT Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or product promotion, create a portfolio or a blog showcasing your projects and experiences. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each company. Research HIKVISION’s products and values, and during interviews, highlight how your skills align with their needs. We want to see your passion for their tech!
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Let’s get you that job!
We think you need these skills to ace Graduate IT Engineer in Hayes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Graduate IT Engineer role. Highlight any relevant technical support experience, especially with troubleshooting and training, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background in engineering aligns with our needs at StudySmarter. Don’t forget to mention your communication skills and ability to work with diverse teams.
Showcase Your Technical Skills:Since we’re looking for someone with a solid understanding of IT and network basics, make sure to include any relevant coursework or projects. If you’ve got experience with Microsoft Office, especially Excel, let us know how you’ve used it effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around HIKVISION products. Be ready to discuss troubleshooting methods and how you would handle specific technical issues that distributors might face.
✨Show Off Your Communication Skills
Since the role involves training and providing support, practice explaining complex concepts in simple terms. Think about examples where you've successfully communicated technical information to non-technical audiences.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of past experiences where you've tackled technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Be Ready to Discuss Teamwork
This role requires collaboration with various teams. Think of instances where you've worked effectively in a team setting, especially in diverse groups. Highlight your flexibility and willingness to adapt to different working styles.
