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For Companies At a Glance
- Tasks: Provide technical support and training to distributors, troubleshoot issues, and promote new products.
- Company: Join HIKVISION, a leading provider of innovative security solutions worldwide.
- Benefits: Enjoy flexible working options, travel opportunities, and a dynamic team environment.
- Why this job: Be part of a tech-savvy team making a real impact in the security industry.
- Qualifications: Fluent in English and Mandarin, with strong communication and IT skills required.
- Other info: Ideal for tech enthusiasts eager to learn and grow in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub-distributors, including troubleshooting, technical training, product induction, and promotion. The job holder is expected to ensure satisfactory HIKVISION technical services and continuous optimisation of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Deal with technical issues that are raised by distributors and sub-distributors.
- Sort out cases in relation to product problems and carry out internal case-sharing.
- Provide Hikvision Software/Hardware training on operation, installation, commissioning, and maintenance to distributors and sub-distributors.
- Summarise product requirements in the regions, analyse and give feedback to the R&D team of headquarters, promote optimisation and upgrading of products, and ensure regional market needs are met.
- Collate product quality issues and give prompt feedback; escalate the issues to the Technical Support or R&D team of headquarters in a timely manner to improve the quality of products.
- Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
- Provide product consultation and product selection service to distributors and sub-distributors.
- Carry out other duties assigned by line manager.
Knowledge Skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Fluent in English and Mandarin, both written and verbal.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
Competence
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- Highly flexible to work onsite or in the office and ready to travel on short notice.
- An ability to work with diverse teams and team members (Product, Channel sales, etc.).
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Chinese Speaking Technical Support Engineer
✨Tip Number 1
Familiarise yourself with HIKVISION products and services. Understanding the technical aspects and common issues faced by distributors will help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to tackle real-world problems.
✨Tip Number 2
Brush up on your Mandarin and English communication skills. Since the role requires fluency in both languages, practice conveying technical information clearly and concisely in both languages to ensure you can effectively support distributors.
✨Tip Number 3
Network with professionals in the technical support field, especially those who work with HIKVISION products. Attend industry events or join online forums to gain insights and make connections that could lead to valuable referrals.
✨Tip Number 4
Prepare for scenario-based questions in interviews. Think of examples where you've successfully solved technical issues or provided training, as this will showcase your problem-solving skills and ability to work with diverse teams.
We think you need these skills to ace Graduate Chinese Speaking Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your technical support experience, language proficiency in English and Mandarin, and any training or teaching roles you've held.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Graduate Chinese Speaking Technical Support Engineer position. Mention specific examples of how your skills and experiences make you a great fit for the role, particularly in troubleshooting and product training.
Showcase Your Technical Skills: Highlight your proficiency in Microsoft Office applications and any relevant IT/network knowledge. If you have experience with similar products or technologies, be sure to mention that as well.
Prepare for Potential Questions: Think about common interview questions related to technical support roles, such as how you would handle a difficult customer or troubleshoot a complex issue. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work with diverse teams.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to network and IT basics. Be prepared to discuss specific technologies and how they relate to the role, as this will demonstrate your ability to convey complex information effectively.
✨Demonstrate Language Proficiency
Since fluency in both English and Mandarin is crucial, practice answering common interview questions in both languages. This will not only show your language skills but also your ability to communicate with diverse teams.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical technical issues during the interview. Prepare by thinking through how you would approach troubleshooting these problems, showcasing your analytical and detail-oriented skills.
✨Highlight Your Training Experience
If you have experience in providing training or support, be ready to share examples. Discuss how you’ve successfully trained others on technical topics, as this aligns well with the job's requirement to provide training to distributors and sub-distributors.
