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For Companies At a Glance
- Tasks: Provide technical support and training to distributors while troubleshooting product issues.
- Company: Join HIKVISION, a leader in innovative security solutions.
- Benefits: Enjoy flexible working options and opportunities for travel and professional growth.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Fluent in English and Mandarin, with strong communication and IT skills required.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a fast-paced environment.
The predicted salary is between 28800 - 48000 £ per year.
The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub-distributors, including troubleshooting, technical training, product induction, and promotion. The job holder is expected to ensure satisfactory HIKVISION technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Deal with technical issues that are raised by distributors and sub-distributors.
- Sort out cases in relation to product problems and carry out internal case-sharing.
- Provide Hikvision Software/Hardware training on operation, installation, commissioning, and maintenance to distributors and sub-distributors.
- Summarise product requirements in the regions, analyse and give feedback to the R&D team of headquarters, promote optimization and upgrading of products, and ensure regional market needs are met.
- Collate product quality issues and give prompt feedback; escalate the issues to the Technical Support or R&D team of headquarters in a timely manner to improve the quality of products.
- Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
- Provide product consultation and product selection service to distributors and sub-distributors.
- Carry out other duties assigned by line manager.
Knowledge Skills
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Fluent in English and Mandarin, both written and verbal.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
Competence
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem-solving skills.
- Detail-oriented troubleshooting skills.
- High flexibility to work onsite or in the office and ready to travel on short notice.
- An ability to work with diverse teams and team members (Product, Channel sales, etc.).
Graduate Chinese Speaking Technical Support Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Chinese Speaking Technical Support Engineer
✨Tip Number 1
Familiarise yourself with HIKVISION products and services. Understanding the technical specifications and common issues can give you an edge during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Brush up on your Mandarin and English communication skills. Since the role requires fluency in both languages, practice explaining technical concepts in both languages to ensure you're comfortable discussing them during the interview.
✨Tip Number 3
Network with current or former employees of HIKVISION or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
✨Tip Number 4
Prepare to discuss your problem-solving skills and experiences. Think of specific examples where you've successfully resolved technical issues or provided training, as these will be key points of interest for the hiring team.
We think you need these skills to ace Graduate Chinese Speaking Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Technical Support Engineer. Emphasise your fluency in Mandarin and English, as well as any technical support or IT experience you have.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the position and how your background makes you a suitable candidate. Mention specific examples of your problem-solving skills and your ability to communicate complex technologies effectively.
Showcase Technical Skills: Clearly outline your proficiency with Microsoft Office applications and any relevant IT/networking knowledge. If you have experience with troubleshooting or training, be sure to include that as well.
Highlight Teamwork and Flexibility: Since the role involves working with diverse teams and may require travel, mention any past experiences where you've successfully collaborated with others or adapted to changing environments. This will demonstrate your readiness for the job.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills, especially related to network and IT basics. Be prepared to discuss specific technologies and how you would troubleshoot common issues that distributors might face.
✨Demonstrate Communication Skills
Since the role requires fluent communication in both English and Mandarin, practice explaining complex technical concepts in simple terms. This will show your ability to convey information effectively to diverse teams.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical problems or customer interactions. Think of examples from your past experiences where you successfully resolved issues or provided training.
✨Research HIKVISION Products
Familiarise yourself with HIKVISION's product range and recent updates. Being knowledgeable about their offerings will help you provide insightful feedback and demonstrate your genuine interest in the company.
