At a Glance
- Tasks: Provide technical support and training to distributors while troubleshooting product issues.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Full-time role with competitive salary, training opportunities, and travel experiences.
- Other info: Exciting entry-level position with opportunities for growth and travel.
- Why this job: Be part of a dynamic team that shapes the future of technology and product quality.
- Qualifications: Fluent in English and Mandarin, with a background in Engineering or related fields.
The predicted salary is between 28800 - 48000 € per year.
The job holder plays an important role in the Technical Support team by providing daily technical support to distributors and sub‑distributors (including troubleshooting, technical training, product induction and promotion).
Responsibilities
- Ensure satisfactory HIKVISION technical services and continuous optimization of HIKVISION products via collation of customers' requirements or product quality issues and giving prompt feedback.
- Deal with technical issues that are raised by distributors and sub‑distributors.
- Sort out cases in relation to product problems and carry out internal case‑sharing.
- Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub‑distributors.
- Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.
- Collate product quality issues and give prompt feedback; elevate the issues to Technical Support or R&D team of headquarters in a timely manner to improve product quality.
- Provide promotion of new products to distributors and sub‑distributors via training, roadshows, exhibitions, exhibition receptions, etc.
- Provide product consultation, product selection service to distributors, sub‑distributors.
- Carry out other duties assigned by line manager.
Qualifications
- Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
- Fluent in English and Mandarin, both written and verbal.
- Good communication skills and interpersonal skills.
- Network/IT basic knowledge.
- Graduated from an Engineering or related degree discipline.
- Ability to convey complex technologies and specifications.
- Aptitude to quickly learn new technologies.
- Excellent analytical and problem‑solving skills.
- Detail‑oriented troubleshooting skills.
- Highly flexible to work onsite or office and ready to travel on short notice.
- Ability to work with diverse teams and team members (Product, Channel sales, etc.).
Graduate Chinese Speaking Technical Support Engineer employer: Hikvision UK & Ireland
Hikvision is an exceptional employer that values innovation and employee development, offering a dynamic work culture where collaboration and continuous learning are at the forefront. As a Graduate Chinese Speaking Technical Support Engineer, you will benefit from comprehensive training programmes, opportunities for career advancement, and the chance to work with cutting-edge technology in a supportive environment. Located in a vibrant area, our team enjoys a healthy work-life balance and the unique advantage of being part of a global leader in the electrical equipment manufacturing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Chinese Speaking Technical Support Engineer
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups where you can connect with professionals in the field. Don’t be shy—introduce yourself and chat about your passion for tech support and how you can contribute to the team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Hikvision products and software. Being able to discuss specific features or troubleshooting techniques during interviews will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for those tricky questions! Think about common technical issues and how you would resolve them. This will not only help you in interviews but also demonstrate your problem-solving skills and analytical thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter and contributing to our mission.
We think you need these skills to ace Graduate Chinese Speaking Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience, especially if you've dealt with distributors or sub-distributors before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in engineering or related fields makes you a great fit. Don’t forget to mention your language skills in English and Mandarin – they’re super important for us!
Show Off Your Technical Skills:Since this role involves troubleshooting and providing training, make sure to showcase any relevant technical skills you have. Whether it's your proficiency in Microsoft Office or your understanding of network/IT basics, we want to know how you can help our distributors succeed.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the products you'll be supporting. Understand the common issues distributors might face and how to troubleshoot them. This will show that you're not just a candidate, but someone who can genuinely help solve problems.
✨Practice Your Language Skills
Since fluency in both English and Mandarin is crucial, practice speaking and writing in both languages. You might be asked to explain technical concepts in either language during the interview, so being comfortable switching between them will give you an edge.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated complex information in the past. Whether it’s through training sessions or presentations, demonstrating your ability to convey technical details clearly will impress the interviewers.
✨Be Ready to Discuss Teamwork
This role involves working with diverse teams, so be prepared to share experiences where you've collaborated successfully. Highlight your flexibility and adaptability, especially in situations where you had to work under pressure or travel on short notice.
