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For Companies At a Glance
- Tasks: Provide technical support and training to distributors while optimising HIKVISION products.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and the chance to travel across the UK & Ireland.
- Why this job: Make a real impact by solving technical issues and enhancing product quality.
- Qualifications: Fluent in English and Mandarin, with a background in Engineering or related fields.
- Other info: Dynamic role with opportunities for growth and relocation to London for training.
The predicted salary is between 28800 - 48000 £ per year.
Graduate Chinese Speaking Technical Support Engineer （Belfast）
The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure.
The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Job Description
· Deal with technical issues that are raised by distributors and sub-distributors.
· Sort out cases in relation to product problems and carry out internal case-sharing.
· Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.
· Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.
· Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.
· Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
· Provide product consultation, product selection service to distributors, sub-distributors.
· Carry out other duties assigned by line manager.
Knowledge Skills
· Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
· Fluent in English and Mandarin, both written and verbal.
· Good communication skills and interpersonal skills
· Network/IT basic knowledge.
· From an Engineering or related degree discipline
Competence
· Ability to convey complex technologies and specifications.
· Aptitude to quickly learn new technologies.
· Excellent analytical and problem solving skills.
· Detail oriented troubleshooting skills.
· High flexible to work onsite or office and ready to travel on short notice.
· An ability to work with diverse teams and team members (Product, Channel sales, etc.).
· Willingness to relocate to London for initial training (approx. 6 months), then be based in Belfast, with frequent travel across the UK & Ireland.
· Preferably with a valid local driving license.
Graduate Chinese Speaking Technical Support Engineer （Belfast) employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Chinese Speaking Technical Support Engineer （Belfast)
✨Tip Number 1
Get your networking game on! Connect with professionals in the tech support field, especially those who work at HIKVISION or similar companies. Attend industry events or webinars to meet potential employers and show them what you've got.
✨Tip Number 2
Practice your technical skills and communication! Since you'll be dealing with distributors and sub-distributors, make sure you can explain complex tech concepts in simple terms. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a direct line to the hiring team, which can give you an edge over other candidates.
We think you need these skills to ace Graduate Chinese Speaking Technical Support Engineer （Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Graduate Chinese Speaking Technical Support Engineer. Highlight any relevant experience, especially in technical support or customer service, and don’t forget to showcase your language skills in English and Mandarin!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background fits with our team at StudySmarter. Be sure to mention your problem-solving skills and any experience with technical training.
Show Off Your Tech Skills: Since this role involves dealing with technical issues, make sure to highlight your proficiency with Microsoft Office and any IT/network knowledge you have. We want to see that you can handle the tech side of things with ease!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech
Brush up on your technical knowledge related to HIKVISION products and services. Be prepared to discuss troubleshooting methods and how you would handle specific technical issues that distributors might face.
✨Language Skills Matter
Since the role requires fluency in both English and Mandarin, practice articulating technical concepts in both languages. This will show your ability to communicate effectively with diverse teams and clients.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical problems. Highlight your analytical skills and detail-oriented approach to troubleshooting, as these are crucial for the role.
✨Be Ready to Adapt
Demonstrate your flexibility and willingness to travel or relocate. Share any previous experiences where you've had to adapt quickly to new environments or technologies, as this will resonate well with the interviewers.
