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For Companies At a Glance
- Tasks: Provide technical support and training to distributors while optimising HIKVISION products.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and the chance to travel across the UK & Ireland.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Fluent in English and Mandarin, with a background in Engineering or related fields.
- Other info: Exciting career growth with opportunities for relocation and travel.
The predicted salary is between 28800 - 48000 £ per year.
Graduate Chinese Speaking Technical Support Engineer （Belfast）
The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure.
The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Job Description
· Deal with technical issues that are raised by distributors and sub-distributors.
· Sort out cases in relation to product problems and carry out internal case-sharing.
· Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.
· Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.
· Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.
· Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
· Provide product consultation, product selection service to distributors, sub-distributors.
· Carry out other duties assigned by line manager.
Knowledge Skills
· Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
· Fluent in English and Mandarin, both written and verbal.
· Good communication skills and interpersonal skills
· Network/IT basic knowledge.
· From an Engineering or related degree discipline
Competence
· Ability to convey complex technologies and specifications.
· Aptitude to quickly learn new technologies.
· Excellent analytical and problem solving skills.
· Detail oriented troubleshooting skills.
· High flexible to work onsite or office and ready to travel on short notice.
· An ability to work with diverse teams and team members (Product, Channel sales, etc.).
· Willingness to relocate to London for initial training (approx. 6 months), then be based in Belfast, with frequent travel across the UK & Ireland.
· Preferably with a valid local driving license.
Graduate Chinese Speaking Technical Support Engineer （Belfast) employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Chinese Speaking Technical Support Engineer （Belfast)
✨Tip Number 1
Get your networking game on! Connect with professionals in the tech support field, especially those who work at HIKVISION or similar companies. Attend industry events or webinars to meet potential employers and show them what you've got.
✨Tip Number 2
Practice your technical skills and be ready to demonstrate them. Whether it's troubleshooting a common issue or explaining a product feature, being hands-on will impress interviewers. We recommend setting up mock scenarios to get comfortable.
✨Tip Number 3
Brush up on your communication skills! Since you'll be dealing with distributors and sub-distributors, being able to convey complex information clearly is key. Try explaining technical concepts to friends or family to refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, go ahead and hit that apply button!
We think you need these skills to ace Graduate Chinese Speaking Technical Support Engineer （Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate Chinese Speaking Technical Support Engineer role. Highlight any relevant experience, especially in technical support or engineering, and don’t forget to showcase your language skills in English and Mandarin!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Be sure to mention your problem-solving abilities and any experience with training or customer support.
Show Off Your Tech Skills: Since this role involves dealing with technical issues, make sure to highlight your proficiency with Microsoft Office and any IT/network knowledge you have. If you've worked with similar technologies before, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around HIKVISION products. Be ready to discuss troubleshooting methods and how you would handle specific technical issues that distributors might face.
✨Show Off Your Communication Skills
Since this role requires fluency in both English and Mandarin, practice explaining complex concepts in both languages. Think about how you can convey technical information clearly and effectively to non-technical audiences.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues or improved processes. Highlight your analytical skills and how you approach problem-solving in a team setting.
✨Be Ready to Discuss Training Experience
As you'll be providing training to distributors, think about any relevant experience you have in teaching or presenting. Be prepared to share how you would structure a training session and engage your audience.
