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For Companies At a Glance
- Tasks: Provide technical support and training to distributors while optimising HIKVISION products.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, training opportunities, and the chance to travel across the UK & Ireland.
- Why this job: Make a real impact by solving technical issues and enhancing product quality.
- Qualifications: Fluent in English and Mandarin, with a background in Engineering or related fields.
- Other info: Dynamic role with opportunities for growth and relocation to London for training.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Graduate Chinese Speaking Technical Support Engineer （Belfast）
The job holder plays an important role in Technical Support team by providing daily technical support to distributors and sub-distributors (including: trouble shooting, technical training, product induction and promotion) to ensure.
The job holder is expected to ensure satisfactory HIKVISON technical services and continuous optimization of HIKVISION products via collation of customers’ requirements or product quality issues and giving prompt feedback.
- Job Description
· Deal with technical issues that are raised by distributors and sub-distributors.
· Sort out cases in relation to product problems and carry out internal case-sharing.
· Provide Hikvision Software/Hardware training on operation, installation, commissioning and maintenance to distributors and sub-distributors.
· Summarise product requirements in the regions, analyse and give feedback to R&D team of headquarters, promote optimization and upgrading of products and ensure regional market needs are met.
· Collate product quality issues and give prompt feedback; escalate the issues to Technical Support or R&D team of headquarters in timely manner to improve the quality of products.
· Provide promotion of new products to distributors and sub-distributors via training, roadshows, exhibitions, exhibition receptions, etc.
· Provide product consultation, product selection service to distributors, sub-distributors.
· Carry out other duties assigned by line manager.
Knowledge Skills
· Fluent in Microsoft Office applications including Excel, Word, and PowerPoint.
· Fluent in English and Mandarin, both written and verbal.
· Good communication skills and interpersonal skills
· Network/IT basic knowledge.
· From an Engineering or related degree discipline
Competence
· Ability to convey complex technologies and specifications.
· Aptitude to quickly learn new technologies.
· Excellent analytical and problem solving skills.
· Detail oriented troubleshooting skills.
· High flexible to work onsite or office and ready to travel on short notice.
· An ability to work with diverse teams and team members (Product, Channel sales, etc.).
· Willingness to relocate to London for initial training (approx. 6 months), then be based in Belfast, with frequent travel across the UK & Ireland.
· Preferably with a valid local driving license.
Graduate Chinese Speaking Technical Support Engineer （Belfast) employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Chinese Speaking Technical Support Engineer （Belfast)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with alumni from your university. You never know who might have a lead on a job or can give you insider info about the company.
✨Tip Number 2
Practice your technical skills! Since you're aiming for a Technical Support Engineer role, brush up on your troubleshooting techniques and product knowledge. Consider setting up mock scenarios where you can demonstrate your problem-solving abilities.
✨Tip Number 3
Prepare for interviews by researching common questions and practicing your responses. Focus on how you can convey complex technologies simply, as this will be key in your role. Don’t forget to highlight your bilingual skills in English and Mandarin!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Make sure to tailor your application to showcase your relevant skills and experiences.
We think you need these skills to ace Graduate Chinese Speaking Technical Support Engineer （Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Graduate Chinese Speaking Technical Support Engineer. Highlight any relevant experience, especially in technical support or engineering, and don’t forget to showcase your language skills in English and Mandarin!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Be sure to mention your ability to communicate complex technologies clearly.
Show Off Your Tech Skills: Since this role involves troubleshooting and providing technical support, make sure to highlight your proficiency with Microsoft Office and any IT/networking knowledge you have. We want to see that you can handle the tech side of things!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hikvision UK & Ireland
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially related to HIKVISION products. Be prepared to discuss troubleshooting methods and how you would handle specific technical issues that distributors might face.
✨Show Off Your Communication Skills
Since this role requires fluency in both English and Mandarin, practice explaining complex technical concepts in both languages. Think about how you can convey information clearly and effectively to different audiences.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues or improved processes. Highlight your analytical skills and how you approach problem-solving in a team setting.
✨Be Ready to Discuss Training Techniques
As you'll be providing training to distributors, think about how you would structure a training session. Be ready to share your ideas on engaging presentations and effective ways to promote new products.
